ColourpopReviews of colourpop.com

I haven’t received my package.

I wish I didn't order these eyeliners. I paid big time for them (I'm from another country so the price is like x4 for you) and they are SO crusty. Hard to get on the eye because of how dry they are, and they get hard and crusty on the lid. Idk if I knew I would absolutely not pay 400 for these two sets.

I ordered a makeup kit for my girlfriend as a Christmas gift. It never arrived and customer service was unwilling to offer any assistance. They told me to contact the post office who insisted it was marked delivered and I would have to file a police report and assume the package was stolen. Waste of time and money.

Shipping was horrible I literally didn’t get my products til over a month later after ordering and the products weren’t what I expected at all once I finally received them. I see why I haven’t bought anything in a few years. This line has definitely fell off

The worst customer service in the industry , they do not care about their customers after the sale one bit. I will let others know

Where do I begin. They get 1 star because products are actually good. Other than that horrible HORRIBLE customer service and shipping. I ordered a bunch of stuff on Christmas, got some Christmas money and was stoked to get a bunch of new products from them, because after all like I said great products, made my order and was surprised to see the shipping email so quickly! Two weeks had passed and my package had never been dropped off. I emailed them, as one does, asking where is my package. The response was “oh it’s on its way they missed a scan” ok not sure how you know they missed a scan because that’s how tracking works but whatever I’ll trust this process. Another week goes by and nothing. Emailed again and they said let’s just replace your package. But oh sorry some of the stuff you ordered is no longer available. Here’s credit. I don’t want credit, I want the products I ordered 3 weeks ago when it was available. This really sucks. My mother-in-law literally died the week of Christmas and I just wanted to get some stuff to make me feel better and happy and the whole entire process was a bleeping nightmare. Either they forgot to drop off my package or didn’t create it at all and completely forgot. I didn’t get stuff i wanted, took three weeks and customer service was not friendly the entire time. Plus now I have credit I’ll likely never use because as much as I love the products and the cruelty free slogan I can’t get past the fact they gaslit me and lied to me and that’s just not cool.

I don't know why my express has not been delivered yet. It has been more than a month. I feel very disappointed and poor

I never received my order. After several emails ColourPop finally refunded my order. I have no idea how well the product is and I will not order again.