ColourpopReviews of colourpop.com

It will be two months to wait for my order.

Received a defective item and the resolution was poor

Tried to place an order and my account was randomly and incorrectly flagged for fraud. So my order was cancelled. When I asked why my account was being flagged I couldn’t get any answers and ultimately can’t place an order. I’ve been a loyal customer for 6 years now so it’s disappointing that the customer service is so badly automated and impersonal to the point that I want to order and am being turned down.

I never received my Colourpop order and Afterpay keeps trying to charge me Poor business on both sides

Basically children’s makeup. Absolutely no pigment and colors were dissimilar to swatches on the website.

If you don't receive an order, don't expect customer care. I was home all day when they supposedly delivered it. It never rang. I contacted them straight away wondering what we could do about it, if there was a mistake, I don't know. NO ANSWER. A whole week later I write again after waiting and talking to my neighbours in case it had been delivered somewhere else. Again, NO ANSWER. Then a week later I opened a dispute through Paypal and they still didn't answer. Never heard back from them but those thieves didn't mind keeping my hard-earned money. I'm in University with two kids. I was so happy to treat myself. But I finally learned that I needed to take it to the police. For 85$ bucks I'm not gonna do it. If the company had reached out to me sooner, I would have contacted them straight away, or the delivery company. But they didn't, they ignored me. And now I'd just feel silly going to the police for 85$. Trust me, stay away from that terrible company. Plus watch reviews on YouTube, I wish I did before buying. Even Hiram says they suck and he's far from being the only one, so I'm not sad about not trying their products. I hope they go under 👎

I received a broken product but they refused to exchange it or let me return it. It took several attempts to get a refund.

I placed my order from Canada. Within an hour, I received an email stating there was a 30% off sale site wide. I emailed customer service immediately, asking if I could cancel my order so I could purchase more items. The current exchange rate and duties are often over 30%, so I wanted to spend more money and get the products I left behind. I received a response saying they would make an exception and cancel the order for me and I responded immediately agreeing to have the order cancelled. It took a few days for a response, and I was told “sorry, too late it had already been shipped” They offered no apology whatsoever, and just kind said “too bad so sad” I can’t believe your customer service is closed entirely on weekends and cannot respond to any emails. Not to mention, since Covid so many are working from home. It took another few weeks for my order to arrive, so I don’t believe it was actually shipped when the agent told me it was. I can buy make up literally anywhere and I definitely don’t need to go through such a bother like that ever again. There’s way better out there with amazing customer service reps who will help and make sure you’re looked after.