ColourpopReviews of colourpop.com

I got my package after 30 days. I am missing one item from my order. Very slow communication from colourpop. My order is still not resolved

Bom os produtos são ótimos e maravilhosos .. Já a confirmação do pedido e o envio na última compra demorou muito 😥 pois foi pago tudo certinho e confirmado a compra mas demorou uns 5 ou mais dias para chegar a confirmação do pedido por e-mail para eu poder rastreiam e depois mais a esperar para chegar os produtos e mais tive que mandar muitos e-mails para resolver o problema 😥 por tanto só dei 2 estrelas pela demora , pois pelos produtos 5 estrelas seria pouco já que são todos maravilhosos .

Ive made about 20 orders in the last year from you. The product itself is great but it’s so frustrating every time I’ve ever ordered from you guys you market as shipped and then it sits in your warehouse. I mean why not just market as shipped when you’re actually shipping it instead of making me think that it’s been shipped.

Most of product are out of stock

No coverage unless you cake it on. Makes my face look flakey

I had the worst experience with delivery to the uk. My parcel was essentially lost for a month and no one at colourpop would help me, instead telling me to wait it out for a refund!! I tried contacting DHL who said they couldn’t help me only the retailer could contact them on my behalf, and colourpop would not do this. Eventually I got hold of yodel who the parcel it turned out had been passed to from DHL, it took serveral attempts still to get the parcel. The first issue being they had allegedly attempted delivery and the parcel was refused, this didn’t happen they never attempted delivery. It then took 2 more attempted back they couldn’t “find my house” despite the pin on the map being directly over my home. Overall the products are fine however the stress in getting them wasn’t worth it. I would probably order from them again but only if they had a uk stockist.

My order was small and it took 2 weeks to finally ship out and arrive. One of their matte concealers that I ordered, the spatula broke off, and now I cant get the product out. I am not too upset about that given that the formula was not my favorite in comparison to the hydrating concealers which set better and last longer throughout the day. Their eyeliner was not good either. It’s so mattifying that I have to pull my skin when dragging it across my eyelid. It also clumps on the skin if you put it on top of setting powder or a powdered foundation.

I am from Colombia, I made my first online order for cosmetics, I was very excited to receive the products. But there was a technical failure with the shipping company and now I will not receive the brush bundle and catch my vibe (blush). They did not give me my money back, just a coupon code to redeem it on the page in products that I do not need. It's very sad because I thought a lot about buying brushes from this brand, and I was very disappointed; obviously the brushes are currently sold out, I am very angry with the service because I saved too much for this, I do not have as much money as the influencers who promote the brand, I found this situation disappointing. I placed the order more than a month ago, the only good thing I can add is that as soon as I communicated, within four days they gave me an answer indicating the previous situation and that they would resend my order with the products that were still in stock.