ColourpopReviews of colourpop.com

Both my palettes were patchy and i contacted customer service just to find out i can’t return or get a refund on any of them. Not happy at all with my experience

I ordered from this company last month when the order arrived, 2 items were broken & one eyeshadow palette had no eyeshadow in it, every hole was empty!! I contacted them, no reply. So I got my money back through PayPal.

I made my purchase here on February thinking it'd arrive by March. It's April. There has been no updates on my order whatsoever because it's still being processed apparently, and the customer service is bad. I would not recommend ColourPop. There's no way I can get my money back either because of the terrible customer service and rest assured I will not be buying any more ColourPop.

My products didn’t arrive, I’m not living in USA anymore and i waited for more than a month and the product didn’t arrive

I had to pay for taxes to get my package and when I got it, it was a wrong package. Then I had to pay for the taxes of my actual package, and ask Colourpop for a refund of the first taxes I had to pay for a package that was not mine and they didnt say nothing, just that it was a mistake. I end up paying around 70 euros for an order that was supposed to have the taxes included in the price.

I ordered from colourpop on February 24th. On March 10th my tracking stopped updating. I’ve attempted to contact customer support twice and both times I received the same response “here is your tracking info blah blah blah, when your order become in transit again it will be updated”. I even mentioned what if it was lost in shipping. I have not been offered any kind of reembersment for the trouble of any sort! If I knew this is how packages were handled I would’ve never placed an order!

i pucharsed my products oon february. Its april and i still have not received my order.

I simply made an error when ordering and no corrections were made on your end.