ColourpopReviews of colourpop.com

Products came broken, I understand the no return policy but I sent and email and never received anything back. Very disappointed will not continue to shop

I understand that the mail system is slow right now due to weather conditions and the pandemic. However my items have not even been shipped yet and it has been over a week. This was my first purchase with colour pop and I probably will not order again.

The shades were gorgeous. Packaging is small but perfect for travel or storing in small spaces.

Ordered the butterfly effect palette with single shadows included. When I got it in the mail it came empty with no shadows. Contacted customer service, and they sent out a replacement. When I got the replacement in the mail, four shadows were broken beyond repair.

A more user-friendly site with more emphasis on customer service. It was very difficult to get a hold of an employee to assist in issues. Perhaps a love chat option? It would definitely be more appreciated by me and many others. The products are great, as always!

The only reason I’m not giving this one star is that I got to keep my order that was incorrect. I received the wrong order after ordering from colourpop for the first time. I ordered something worth $30, and I received an over $75 order. Some might say I should be happy for the mistake, but I couldn’t use most of the things in the box. I don’t use lip pencils, and pressed glitters are NOT eye safe. Needless to say, I was irritated. It took me a while to hear back from support. And when I finally did, one of the items I’d ordered was sold out. So instead of refunding me, they sent out the items I was missing and gave me a useless coupon code for the missing item. Which means I have to spend MORE money since it was $12 and free shipping on their website is above $30. By some chance, the incorrect order I received had two of the items I had ordered in it. Or else I would have had to get TWO a coupon codes, since the item I received by chance was sold out as well. I did eventually get my correct order. And I did get to keep the incorrect one. But I’m not satisfied with their policy. I want REFUNDS, not coupon codes. They really need a better policy and better customer support. When things arrive broken or when they DON’T arrive, they should be refunding customers. Not giving them codes so they have to spend more money. It’s completely backwards. The only reason I’m giving this 3 stars and not 1 is because I got more than what I paid for in the end. But I know a lot of people aren’t so lucky. I’ve heard horror stories about their support team. And I fully believe they are true.

Giving 3 stars. Ordered a package and didn’t not receive an item. When emailed never heard anything back and never received item or refund

I love the eyeshadow itself. The color payoff is great. However this is the second palette I’ve purchased and the neutrals are so red/rose/mauve tone. I would like to see a true neutrals palette. With creamy colored neutrals that help blend shades together easier and build the crease without upswing black and brown.