ColourpopReviews of colourpop.com

I ordered two eyeshadow palettes and the delivery company, DHL stated they had been delivered. I was home the entire day of delivery and checked multiple times and they were never delivered. I contacted Colourpop and they promptly told me to contact DHL. When I did DHL sent me an automated email saying, “contact the vendor.” When I emailed back to Colourpop they did resend the palettes but made sure to tell me that resent items are not able to be refunded and offered me the option to attempt “package intercept.” When I got a shipping code, the package was not eligible for package intercept. And again, DHL deemed the package delivered which is absolutely was not. The address was entered correctly and yet it was not delivered to my home. I even checked the neighbors to see if maybe they had gotten it, which they hadn’t. Maybe it’s more DHL to blame, but Colourpop didn’t seem much invested in getting the package delivered either. 🤷‍♀️

I had attempted to order my products at the time of the originally scheduled launch but the website failed. The next day, the website stalled but I was able to order some of the products I had wanted. Shipping took weeks! Very disappointing customer experience.

My product came damaged. I emailed colorpop about and and all they said there is nothing the can do about it.

I placed an order and my autocorrect messed up the address. I have been waiting for a refund and been communicating with customer service. Because of delays, they told me 7 - 10 business days, but 13 days later I am still waiting. Never got my products so I cannot review them of course.

I won’t purchase from Colourpop in the future, anytime I order from them the order takes a very long time to finally ship and seems to take even longer to arrive which rarely happens with other companies I order online from. I was also very unhappy with the quality of the items I purchased - the lipstick smelled of a combination of burnt tires and new carpet chemicals, it was the worst thing I’ve ever smelled and, the eye palette quality was very lackluster and total disappointment.

My product is great but there needs to be some serious improvements with customer service. I contacted you about 3 times to stop my transaction, then to ask to return or exchange it which you cannot so apparently. Good thing I didn’t buy foundation or concealer that didn’t match! Also, I had more items in my cart for the release and I was checking out, put my card info in and almost all the items I had sold out. If it’s in your cart at secure check out it should be as if it’s in your cart at a store or it feels like some jerk went into your cart and stole it all.

I’ve only purchased from Colourpop once, and the only reason I won’t be again is because shipping to Canada cost me $20 on top of the $22 eyeshadow pallet I bought. The quality does not match the price.

The quality of their items is amazing but getting them is a complete shambles. I waited patiently for the Hocus Pocus launch, for my to have items in my basket and it all crash, then on the reschedule release day, I was there in line waiting before the time, I had the items in my basket, but despite this, after waiting in the long queue to checkout everything was sold out. How is this possible if they were in my basket. I hit checkout the second the items ‘went live’ but still ended up missing out. Very disappointing as someone who can’t get to ulta for extra releases as a uk fan.