ColourpopReviews of colourpop.com

I received damaged products that honestly looked used and support took forever to answer me sonI had to gift the items looking bad.

I had to reach out because my order wouldn't be fulfilled for about 2 weeks, it was only after I reached out with an inquiry that my items were shipped. The products I received were also of a lower quality I expected, one of them was actually broken and the packaging was a bit iffy too. I will now think twice before ordering from Colourpop, maybe I won't for a very long time to come

I bought the pretty fresh hydrating foundation (medium 100) and the matching the concealer (M100). I like the coverage of the foundation. My only critic is that I think it’s a little too yellow on me but not completely unwearable. I may get a lighter shade next time. Unfortunately, I don’t love the concealer that came with it. It’s too thick for my liking, and it doesn’t do anything for my dark under eyes. So overall, the products are decent but not my favorite.

If i could give 0 stars I would. My very first order they sent me 2 used products!! They keep saying they will help but then just ignore you. I've sent over a dozen emails. Worst first experience ever!!!! UPDATE changed from 1-3 stars. okay so my replacements are en route. The Twitter team is much better at responding to people complaining. If you look up 'customer service colourpop ' you will see many similar complaints to mine. It's too bad they can't address the issues in the first place or better yet, send out quality products

Brushes are decent. Upon receiving and unwrapping them the case they came in was completely scuffed in black marks. Not impressed with that.

Eyeshadow are both shattered

I enjoyed all my products but I hate paying for shipping

While I enjoy the products, the poor customer service and solutions to issues will not allow me, in good conscious, to purchase from Colourpop again. I know too many people who have had issues were their order to be offered a coupon that requires them to pay shipping and handling to replace their broken or incorrect item. Making your customer pay anything to correct a legitimate issue is an awful policy.