ColourpopReviews of colourpop.com

I loved my makeup! But two of my super shock eyeshadows came busted :(

Delivery took about month and I had to pay extra taxes which amounted to 50% of the value of my order. But I have to admit that products are really solid and wonderful.

Products are great but customer service takes a long time to get a response from, and is not always very helpful. Online orders take a lot longer than they should to arrive, and are more often wrong than correct.

I like the products, but the highlight powder I ordered came broken.

The products itself are great snd I love it that you don't pay for shipping all over the world. But it is very annoying to receive the wrong products which happened at my last order. I will continue to order from colourpop as long as this doen't happen again.

The stuff I purchased were all smaller sized and the package of it was poor. Example: I bought eye shadows that just looked like it’s taken out of the pallete and sent to me. No nice individual storage. The brush of the lip gloss was damaged. The beauty blender was a lot more smaller than I expected.

Products are great quality, BUT items come damaged, wrong, missing, late and everything in between. I feel like colourpop really needs to work on all of that instead of continually releases new launches without fixing these behind the scene issues and ignoring all of their customers

I would give it five stars, because I love every item I received, but it was my first order and one of them was missing and my palette is incomplete. The solution I’ve been given is to use a discount code (with an expiration date) to buy it again but I’m not from the US and the shipping costs are expensive, so it’s not really a solution for me and I don’t know how to fix it then. I’m a bit disappointed with that because the mistake wasn’t mine and I have to spend a lot of money again just to have that missing item. I would prefer to have that percentage of money back, and buy again from the website when I really need to get some products and it’s going to be profitable.