ColourpopReviews of colourpop.com

Customer service is bad! I’m sure the makeup is fine - cause I still didn’t get it as it’s been traveling all around the world for 1,5 months. But the customer service is despicable. When I initially ordered I tried to figure how they ship internationally as I live in UAE and different shipping methods require different addresses. They kept on saying DHL and didn’t know if it was an express currier service or postal service which the same company offers. I put both addresses in case. But until I was discussing with the agent the parcel shipped. I messaged them after 3 weeks and they said they cannot help me before 21 working days have passed. Ok, I’m used to this, even though I think it’s lazy from the customer service side. I waited 24 working days and wrote to them twice - no answer. Then the parcel appeared on the tracking system and was with the post office. Post office informed me that there were a lot of different charges and actually I have to pay again for the delivery or pick it up myself in the post. The value that was declared also didn’t match the bill I was sent to me by color pop, and it was higher so it got me not just taxes to be paid but also custom duties. When I asked color pop to correct this they said - the declared value according to the law is the one before discount?! First, my bill doesn’t reflect discount. Second, I have worked with customs for my own business and they calculate values according to the amount paid- be it discounted amount or the amount that includes shipping or extra charges. Therefore this info is incorrect to start with. And there was no effort to even try and help. It is basically - just say whatever to get the customer off your back attitude. I will definitely not recommend having to rely on this customer service. Cheap make-up or cheap customer service? I think I’ll skip both next time.

The makeup is great! However the customer service was horrible if I'm being honest. I had an issue with my order (it got lost in the chaos that is Canada Post) and when I contacted Colour Pop asking them to submit a ticket to Canada Post they didn't seem to want to do so. I explained again and again that my package was lost and they kept insisting that it was "on its way!" After 21 full business days I wrote back once again to ask them what they could do for me, and I was told once again that my package was not lost and to keep waiting. They never even offered me a replacement at this time. I didn't listen to them and I took matters into my own hands and I re-ordered the same (limited edition!) eyeshadow pallet that had sold out previously, when it became available on the site for the last time. I had it in my hands within 5 business days. This was proof to me that my previous order was indeed lost, so I filed a new inquiry with Colour Pop to ask for a refund. This time they did ironically offer me a replacement however it was too late as I'd already paid for a second pallet myself. I had to ask once again for the refund on my original lost package. They tried again to ask if I wanted a replacement, to which I laughed out loud and yelled at my computer screen (at this point I'd lost my patience.) I explained that I had already purchased my own replacement and that I just wanted the refund. The reply I got back was again asking if I wanted a replacement or a refund! I wrote back one sentence so that they wouldn't get confused again "I want the refund please." They FINALLY gave me my refund after literally seven back and forth emails with two different representatives. What a waste of time for everybody. This could have been solved with one email... I am happy that I got my pallet and got to support the creator of the pallet, but I will never be ordering from Colour Pop again.

The pallets I got (nude and blush crush) were way to orange for my skin tone and the shimmer shock shade didn’t work the way I thought it would. The quality was top notch, but the way they keep their pallets warm toned doesn’t work for me,

I did not receive the item I had initially placed the order for. It was difficult getting in touch with customer service who went back and forth and we’re not helpful without me taking initiative to follow up. Finally I was told they could not ship the single item alone even though they made the error and didn’t ship it. Was disappointing as I had heard good things about them.

mi pedido aún no llega

I paid a decent price for my items and when I got them not only did shipping take more than a week but it also came cracked and powdery their stuff is hardly never in stock and when it is this is what I get it’s crazy for a company that is so well known morphs did way better than this if they would improve the shipping and the how the pallets come in and their stock it would be perfect

My super shock shadow from Raw Beauty Kristi arrived dried up and crumbled. Contacted Colourpop on Instagram with no response.

The products that I received were nice. But ultimately not what I ordered. I ordered an eye cream and received a face cream.