ColourpopReviews of colourpop.com

Never got my order, asked for refund and just got the same stupid mail, it is like a robot answering all of them, I just want my money back, worst experience ever!

never received order as they did not allow me to change address.

No one is giving me updates They lost my package And I didn’t recive shittt

I haven't received my order yet for 1 and half month now. Colourpop customer care is asking me to contact the transporter, while DHL is telling me that only shipper can raise an investigation.

put order in did not receive my product. no email stating why, just frustrated

I ordered about $150 worth of items from Colourpop in May. At the end of June, they hadn't arrived - so I spent weeks emailing Colourpop trying to locate my missing package. Colourpop told me to ring my local provider, which I did, although the package was still in the US and therefore Aus Post / DHL Australia were unlikely to help. I told Colourpop that they needed to raise the issue on their end, but they kept sending me the same preworded template response saying that I needed to call my local provider. After days of generic responses which didn't actually help me, I asked to get some help from a supervisor, which resulted in another generic response. It was the most inefficient, infuriating process with the worst customer service I have ever experienced. It was like the people in their team either 1. Were robots, 2. Were incapable of sending anything other than a template response, even if the template didn't actually provide any help or 3. Did not care. Maybe it was all three? Who knows. In the end, I got a refund and will never use them again.

It's been a long time and still I do not have my purchase and the client service was not helpful at the moment I am still waiting

As far as I am concerned, this company is stealing and commiting fraud. I placed an order and when I received it, I was missing an item. The problem came when I contacted customer service. I was told that they no longer had the item in stock but would also not refund my money. They gave only a partial credit for the missing item with significant limitations as to how and when I could spend it, as well as a deadline. I consider this theft and fraud and have no intention of ordering again from them. Buyer beware.