DLoo
First purchase, didn’t receive my items, huge disappointment
Firstly, I didn’t even receive my purchase because my card got declined. I only found out that my order got cancelled the next day when I went through my emails. Coincidentally, the promotion was over the next day and so I reached out to the customer service for assistance. I was told that I needed to reorder again on the website which was such a huge inconvenience. Why is the user experience so poor? When I explained that the promo was over and if there was a discount code for such cases, the customer service staff said there wasn’t and there’s nothing else they can do to help. Overall, all I can say is that my first purchase was such a disappointment. I usually purchase through my friends. Don’t expect any customer service from Colourpop.