ColourpopReviews of colourpop.com

I am writing this comment after waiting for more than four months, and it still has not arrived

Paid for express delivery and didn’t get it on time was delayed

Makeup is good quality, but my customer service experiences with this company have made me swear them off

Es mi primera vez pidiendo a colourpop y la última. Atención nefasta…hice un pedido hace unas semanas y aún no lo he recibido, hice un pago de 41 euros, se quedaron con mi dinero y con los productos. Espero que mi reseña os sirva de algo…

I didn't receive my package

First of all, my original order never arrived. The customer service response is beyond slow. One month and a day after I was originally supposed to receive the original order, the replacement arrived. And I didn’t even get the right full order. I ordered the silver lake super shock eyeshadow (pale silver, in a jar-like container).I received an ugly shadow STIX in surf sesh metallic (a shadow stock in some sort of dark green). It’s horridly ugly. Plus not what I ordered…as. a CHRISTMAS GIFT. The responses to emails (emails? It’s 2025) we’re short and blunt. Basically I was warned that of this replacement did not arrive, I was not eligible for a refund or replacement again. So I guess a month and half later, I have most of the order, finally, with a shadow stick I did not order and cannot use. Fantastic. I’ll be done with ColourPop.

No telephone line to resolve order issues. 3 emails and nearly a month later for an associate to get back to me. The person was polite when they finally got around to answering me after threanting to involve my credit card company.

On 12/21/24 I placed an order for the Prettiest in the Cosmos bundle (2 eyeshadow palettes), Sailor Guardians Sailor Moon Full Collection, Culver City Liquid Blush, and 3 highlighters (Immediately Yes, Pink Pony, and Sugar Donut). In total I paid $155.84 for my order, an order which was marked delivered on 12/28/24 in California. Immediately after I opened the package I sent an email, including photographic evidence, to ColourPop notifying them that the box that was delivered to me was wrong. Presumably whoever affixed my address label put it on the wrong box as the packing slip inside had someone else’s name and an address in Indiana. The contents of the box I got was 2 palettes probably worth about $50 that I had no interest in or intention in purchasing. I requested for a quick resolution of getting what I ordered and paid for ASAP as part of the order was for a friend’s holiday present. I received an auto response from Colourpop stating that they “do our best to reply within 48 business hours” but advised to allow “3-5 business days for us to assist your inquiry”. I sent a follow up email on 1/2/25 with another photo and a plea to please send me the items I ordered and paid for ASAP, but received no response. I sent another follow up email on 1/6/25, still no response. On 1/11/25 I sent another follow up email, still no response. Even accounting for weekends, New Year’s Day, and only counting business days, this is way beyond the reasonable timeline for an actionable response from ColourPop. As a last resort, I submitted an inquiry to ColourPop’s website detailing all my previous attempts at trying to get the items I originally ordered and paid for and mentioned that while I easily could’ve contacted my bank/credit card company for a charge back, I did not because what I want is for the items I ordered since part of the box was intended for a friend’s present. As a makeup lover and collector, and someone who has set alarms to purchase items from the ColourPop website when they are first released (and would come back for subsequent release if items are sold out during the first release (e.g., the first Twilight collection) I have spent a lot of money purchasing ColourPop items over the years. I’m really disappointed in ColourPop’s complete lack of customer service and disregard for my satisfaction as a loyal customer. It wasn’t until after I made an inquiry on ColourPop’s website with the phrase “charge back” that a live person actually responded to my email citing longer than average wait times because of a big launch. It is now 1/23/25, well over A MONTH since I paid for the items I ordered and I still have not received my items. Against my better judgment, I’ve since placed two more orders on ColourPop’s website (because I AM that big of a makeup lover and supporter of the brand). The Twilight New Moon full collection that I ordered on 1/9 already arrived (delivered on 1/17). Meanwhile, this order from 12/21 still hasn’t arrived. Furthermore, the 6 ColourPop liquid blushes (Angel Face, Wildest Dreams, IKTR, THX, Super Shy, and She’s Cute) that I ordered from Ulta around the same time in December was shipped to me in a reasonable amount of time despite the holiday season and arrived without incident. I really wish the Culver City and Royal Flush blushes were sold at Ulta because then I would’ve already been wearing them. I’m so disappointed and hurt by ColourPop, not just for the missing items but for making me look like a bad friend. Your customer service is non-existent. Do better!