Colorsmith Reviews | Read Customer Reviews of colorsmith.co

Colorsmith Reviews | Read Customer Reviews of colorsmith.co

Colorsmith reviews

314 approved reviews, newest moderated first

Omar J.
Sep 14, 2023
I really had a very bad experience with…
I really had a very bad experience with this company the product don’t work at all and ask for a refund, I had three orders the first one I did and the other two that came because of the subscription. Find it difficult to cancel the subscription. Finally I did but feel being scam so as for a refund had one payment but they don’t want to refund me the rest. So plz don’t waste your money on this product it doesn’t work at all. Plz be careful ❗️ please 🙏
Response from ColorsmithOct 3, 2023
Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been, and we apologise for any confusion with our Color Plan. We'd love to adjust your formulation so it's just right; if you ever wish to give us another try, don't hesitate to contact us at [email protected]; we are always happy to help in any way we can.
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Mark G.
Sep 9, 2023
It's easy and consistent.
It's easy and consistent.
Response from ColorsmithOct 3, 2023
Mark - Thank you for sharing your experience, we’re pleased to hear that you’re enjoying your color, and we hope to continue helping you find hair perfection!
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Leonardo H.
Sep 8, 2023
The color on my beard only lasts for…
The color on my beard only lasts for about 3 or 4 days tops. Once the color is mixed inside the container and you want to use it for another time, the color no longer sticks to beard, it is useless.
Response from ColorsmithOct 3, 2023
Hi, we are so sorry that your color is not lasting and we'd love to adjust your formulation for long-lasting results. Please, contact our colorists [email protected] for further assistance. We also would like to inform you that we do not recommend splitting or saving any of your leftover hair color and developer for later applications. Every Color Case is custom-formulated for one application and we can’t guarantee the color results after the initial, intended application.
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Anders P.
Sep 7, 2023
One big hoax
One big hoax - Stay away! They take your credit card details and start charging. You cannot get out of it. Stay away
Response from ColorsmithOct 3, 2023
Hi, thanks for your comment. We apologise for any confusion with our Plan. We'd like to inform you that, if you have placed your first order through a promotional offer, you have also enrolled in our Plan, which is completely flexible, gives you the 20% off and it can be cancelled at any time. Of course, you also have the option to place single orders, if you prefer! If you need further assistance regarding your account, please contact [email protected] and our team will be happy to help you.
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Douglas G.
Sep 5, 2023
I think there is a lack of communication and clarity in ordering the product. By this, I mean that I ordered what I thought was one shipment of the product and they sent more and charged me for more
I did not want more than one shipment so I could try it our. Better clarity of product would help
Response from ColorsmithOct 3, 2023
Hi, apologies for our delayed reply. We also apologise for the confusion with our Plan: if you have placed your order through a promotional price, you have also enrolled on our Plan. The advantage of our hair color plan is that do you receive 20% off of every order, and it's completely flexible and you can set it up according to your needs. Of course, you also have the option to place single orders. If you need more information about our subscription or if you need any help, don't hesitate to contact us at [email protected]. We are always happy to help in any way we can!
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P S.
Aug 9, 2023
Never received item
Never received item. Ignored all my messages. Having to go through bank to get refund. Stay away
Response from ColorsmithOct 3, 2023
Hi, we apologised for our delayed reply, and we are so sorry you haven't received your order, nor a reply from our team. If you still need assistance, please contact us at [email protected] and we'll be more than happy to help you!
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Santhosh V.
Jul 26, 2023
Time and effort
A few things. Time is one. 30 minutes is a long time. And the color kind of faded after few days. And the struggle to dye the hair. The effort you have to put in. It is definitely not worth it. So I cancelled the subscription.
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Owren K.
Jun 27, 2023
Great company and good products
I enjoyed working with everyone. The product delivered what it promised. After some use, I have decided to no longer color my hair and have stopped using the product. This decision had nothing to do with my good expeirnece...my spouse prefers my hair its natural color...happy spouse, happy life...best to all!
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