Colorsmith Reviews | Read Customer Reviews of colorsmith.co

Colorsmith Reviews | Read Customer Reviews of colorsmith.co

Colorsmith reviews

314 approved reviews, newest moderated first

DL
Mar 16, 2024
I don't trust this company.
I don't trust this company. 'Turn off' your account is a very dodgy sounding phrase. A website designed to make anything involving your money difficult to change should always be avoided. I have hopefully closed it today but i am going to contact PayPal to prevent them taking any money. If they can offer you the over packaged product for only £8 why does the price go up to £24!!! "promises the earth and delivers nothing" typical Amercian advertising from an American owned company.
Response from ColorsmithMar 20, 2024
DL - Thanks for sharing your opinion with us. We apologise for any confusion and misunderstanding with our prices. If you wish to buy our hair color, you can always choose the single order, which costs £24, and or you can enrol in our Plan and pay the Color Case £19 (shipping fees excluded). From time to time, we have promotional offers, with a first order at a discounted price (like £8). These offers are valid for the very first order only, with enrolment to our Plan. If you need further information or assistance, feel free to contact us at [email protected]. We are always happy to help in any way we can!
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Maciej
Mar 15, 2024
Colorsmith STOP trying to charge my…
Colorsmith STOP trying to charge my credit card!!! I only order a sample from you, which I did not like!!! I was trying to contact yopu on www, and no replay from your site. Please cancle my suscription imediatly, and stop charging randomly credit card without authorisations!!!
Response from ColorsmithMar 20, 2024
Maciej - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. Please contact [email protected] for further assistance. We are always happy to help in any way we can.
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Lutz
Mar 13, 2024
Keep your hands off
Keep your hands off! Don't fall into the subscription trap. There is no response to emails. Instead, goods continue to be sent even though I objected and canceled.
Response from ColorsmithMar 20, 2024
Lutz - We apologise for any confusion with our Plan. After choosing the color you want, and before proceeding to the checkout, you can select your option and choose between the Color Plan – with all its perks – and the single order. We are also sorry you are still waiting for a reply from us. Please, send us a quick email at [email protected]; we are always happy to help our customers!
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Rene A R.
Mar 11, 2024
So far so good!
So far so good!
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Luqman N.
Mar 7, 2024
DONT BUY IT!!
It's so bad!! Don't waste your money on this, I bought one for my beard and followed all the instructions however, it does nothing!! Even caused a rash, this is a scam and needs to be sued.
Response from ColorsmithMar 20, 2024
Lugman - Thank you so much for sharing your feedback. We are sincerely sorry to hear that you experienced an allergic reaction, and that you weren't satisfied with the color result. Please contact [email protected] for further assistance.
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Adam S.
Feb 29, 2024
Quality products but not lasting
Just does not seem to last for more than a week at best. Not sure if there is an adjustment I would need to make with formula but not moving forward because of this.
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Allen B.
Feb 28, 2024
I have tried to cancel subscription I…
I have tried to cancel subscription I was laid off at work can't afford product right now please cancel my shipment
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Ladbroke
Feb 26, 2024
Terrible customer service! Avoid!
Terrible experiences I ordered a sample for around £7. Unbeknownst to me this signed me up for a subscription. I got a mail saying I’d be charged £25 for another set of colour which I did not want. Tried to contact customer service to cancel and no response. It got sent and I got charged. After digging down into menus I finally figured out how to cancel further payments terrible and cynical stay away.
Response from ColorsmithMar 15, 2024
Ladbroke - Thanks for sharing your experience with us, we are sorry for the confusion with our Color Plan. By placing your first order through a promotional price, you have also enrolled in our Plan, which is super flexible, and it can be adjusted or turned off at any time. We're also sorry for the missing reply to your query. If you need further information or assistance, we're happy to help! Feel free to contact us at [email protected]
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