Color&CoReviews of colorandco.com

I wanted a warm orange fall like color. My end result was a dark burgundy. Nothing like the survey said or read.

Nice product, terrible customer service. I reactivated my subscription, and requested that the product be delivered now, rather than a month out. Afterwards, I received an email about my subscription noting that I'd receive the product a month out, but if I want it now, go back to the website and select "send now." So I did. Then I get confirmation that I'm getting two orders "now." Spoke with customer service, the woman was rude. Not helpful. I then got an email response that essentially said that since I put the order in twice, I had to take it and would be charged. Good customer service is essential for online purchases. The lack of clarity on the website and in the email lead to my double order. I have lost trust in this company.

I had virtual consult with colorist and was sent a haircolor that was completely wrong. I requested a refund because they said if you aren't happy with color, 100 percent refund, no response. Its been weeks. Terrible.

I found the customer service to be great and it's great to be able to see and speak to a colorist. But unfortunately, neither the demi nor permanent color covered the gray- washed out with one shampoo. But it is easy and inexpensive so it's worth a try.