For Every Rider and Every Ride. Massive inventory meets lightning-fast shipping, backed by a team of expert cyclists. We get you the gear you need and the service you deserve.
The Colorado Cyclist (coloradocyclist.com) has 577 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
coloradocyclist.com
Website
coloradocyclist.com
Category
Bicycles
Location
Broomfield, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Not the company's fault but I have still not received the item I purchased. It shipped from PA and came to within 5 miles of my house at Cedar Falls, IA and then got shipped to CO. From there it ventured to KS, KY, IL and I am supposed to have it delivered tomorrow. Almost 2 weeks after purchase.
Response from The Colorado CyclistJul 1, 2026
Hi Sean,
We appreciate you sharing your experience and we sincerely apologize for the frustration caused by this delivery delay.
Although the shipment was moving through the carrier's network, we understand that waiting nearly two weeks for an order is disappointing.
Our goal is to provide fast 1–3-day delivery nationwide, and unfortunately, this shipment did not reflect the level of service we aim to provide.
We hope that we can still serve you again in the future.
Best regards,
Customer Support Team
DP
David P.
Terrible shipping
Terrible shipping, they use some no-name two-bit company (GLS) with zero online presence, zero contact information. Shopify app doesn't update shipping info so you have no way of knowing they tried to deliver (bc these clowns won't leave a note or door tag). Finally after three emails to customer service they contact the shipper and tell me they won't call me to get access to my building, nor can they leave the package at the store downstairs, since my bldg doesn't have a gate code or doorbell. Ended up having to drive 45 mins each way to pick it up from the GLS warehouse, kinda makes the free shipping not so free anymore. Fwiw Colorado Cyclist was pretty prompt and helpful but they've got to get rid of this joke of a shipping carrier and fix the Shopify integration issues.
Response from The Colorado CyclistJun 23, 2026
Hi David,
Thank you for taking the time to share your experience. We are very sorry that you had a bad experience with our shipping partner. Typically, you should receive your Colorado Cyclist order within 1-3 days.
We understand how important accurate tracking updates are, and we appreciate you bringing these concerns to our attention. Although we had delivery issues, we are glad that our customer support team was able to assist along the way.
Thank you for your feedback, and we'll continue working to improve the overall shipping experience for all our customers.
Best regards,
Ren from Colorado Cyclist
SB
stevie B.
a pair of look pedals they said shipped but never did
I ordered a pair of look pedals, which at the time of ordering, were supposedly in stock, would ship out the next business day and I would have them 1 to 3 days after that. When the package failed to show up I sent messages inquiring about order status they went unanswered. When someone finally replied to my inquiry I was told the package had shipped out when ordered. But when I checked the tracking number they finally provided it only showed that a shipping label had been created but nothing had actually been shipped. I was just being scammed. I sent another message canceling the order and asking for a refund. They responded that since they shipped it out already they can’t cancel. But that when I receive the package I can return the pedals for a refund. It’s been a couple weeks and delivery company (GLS) still shows they never received a package to ship. My further inquiries have gone unanswered. Also this is a new owner of the website not a physical business. The Colorado Cyclist that was well respected went out of business years ago. This is just someone running a scam using a website name they bought. Has nothing to do with Colorado. Next time I will use a reputable bike supplier. Thankfully I contacted my bank and they reversed the charges. But I’ll never have anything to do with Colorado Cyclist or “Derek” again.
Response from The Colorado CyclistJun 23, 2026
Hi Stevie,
Thank you for your feedback, and we are sorry to hear that your experience with this order was frustrating.
It appears that we had an issue with our shipping partner that took us too long to identify and resolve. We ship from five warehouse locations across the U.S. and typically aim to deliver orders nationwide within 1–3 days.
We appreciate you taking the time to share your experience and feedback, as this helps us identify areas where we can improve.
Best regards,
Ren from Colorado Cyclist
TJ
TJ
Avoid this dropshipper or don't order if you need quickly
I ordered a product from this website because it said they had it "in stock." To most consumers that would mean that it was in stock in their warehouse. Unfortunately I discovered that Colorado Cyclist is just a dropshipper, meaning they don't control their inventory or shipping. They just turn around and order it from a different company. In this case, a product their website (and order confirmation email) said would arrive in a few days took almost two weeks
Response from The Colorado CyclistJun 23, 2026
Hi Tim,
Thank you for sharing your experience, and we are truly sorry you had to experience this.
We know how disappointing this is since customers only rely on the availability and delivery information shown on the website when making a purchase. In this case, the timeline did not match what was expected.
We ship from five warehouse locations across the U.S., which normally allows us to provide fast 1–3 day delivery nationwide. Unfortunately, we ran into a stock availability issue that caused a shipping delay.
We hope you'll give us another chance in the future.
Best regards,
Ren from Colorado Cyclist
AR
Arthur
⭐ 1 Star
⭐ 1 Star
Very disappointing experience with Colorado Cyclist. I placed an order for Wahoo Speedplay Cleat Covers on May 12th and, as of May 28th, I still have not received the product, any meaningful update, or a resolution. UPS has continued to reschedule delivery with no movement, and despite reaching out multiple times, customer service has been extremely unhelpful.
I spoke with a representative on Friday, May 22nd, and was assured someone would follow up with me regarding the issue. That never happened. Instead of proactively helping or offering a replacement, refund, or expedited solution, I was basically told to deal with UPS myself.
This has been especially frustrating because I needed these for an upcoming crit race, and the lack of urgency or concern for the customer experience has been disappointing. At this point, I still have no product and no refund for my $40.18 purchase.
I understand shipping delays happen, but good customer service means stepping in, communicating clearly, and helping your customers find solutions. Unfortunately, that did not happen here.
Based on this experience, I would not order from Colorado Cyclist again.
Response from The Colorado CyclistMay 30, 2026
Hi Arthur, thank you for sharing your honest feedback, and please accept our direct apologies. Missing a crit race because your gear is stranded in transit is incredibly frustrating, but being told to handle a UPS delivery issue on your own is completely unacceptable. That is not the level of service we stand for.
When a package stalls, it is our responsibility to step in and fix it, not yours. We want to resolve this for you immediately. Please reach out to us directly by replying to this message or emailing our management team with your order number. We will bypass the shipping delay entirely and issue a full refund for your $40.18 purchase or arrange an immediate, expedited replacement—whichever you prefer. We sincerely apologize for leaving you hanging before your race, and we want to make this right.
MK
Michael K.
My order was due last mon i still…
My order was due last mon i still havent gotten my deraìler
Response from The Colorado CyclistMay 24, 2026
Hi Michael, we want to help you track down your gear immediately! We looked up your order using your name and email, but our records show you only purchased a 7iDP Project 23 Full Face Helmet from us, which has already been marked as delivered. Is it possible the derailleur was ordered under a different email address, or perhaps from another shop? Please reach out to us directly at [email protected] with your order confirmation number so we can look into this for you right away and make sure you're taken care of.
RV
Ryan V.
Customer service is horrible it takes a…
Customer service is horrible it takes a week or more to get a response/reply back from them.
Response from The Colorado CyclistMay 14, 2026
Hi Ryan, I am very sorry for the delay in our communication. We pride ourselves on fast service, but we’ve clearly missed the mark here while navigating our recent relaunch. This isn't the experience we want for our riders. We would like to make this right—please look out for a direct email from us so we can prioritize your inquiry and get everything sorted out immediately. We appreciate your patience as we work to improve.
DT
Dave T.
Customer service is unresponsive.
I’ve been trying to return a Cygolite 180 for weeks, but can’t find a good address to send it to. I sent it to 325 Interlocken PKWY (A105), Broomfield, CO 80021 and it got returned with a label saying “Return to sender unable to forward”. My RMA is J177PRP4 for order CC1057. The email with the RMA info did not specify a return address. Can someone help me?
Response from The Colorado CyclistMay 14, 2026
Hi Dave, I am very sorry for the frustration. We have recently updated our operations and it appears you were given an outdated address for our former Broomfield location. We want to get this resolved for you immediately. Please check your inbox. —we are sending you the correct return address and a prepaid shipping label to cover the cost of the re-shipment. Thank you for your patience while we get our new systems synchronized.
