The Colorado CyclistReviews of coloradocyclist.com

Response from The Colorado CyclistJul 21, 2026

Hi Manny, Thank you for taking the time to share your feedback, and we're sorry your order took longer than expected. Around the time your order was placed, we completed an IT system upgrade that unexpectedly delayed our order processing. While this doesn't reflect the level of service we aim to provide, we understand how frustrating the delay must have been, especially when you were expecting your order much sooner. We appreciate your patience and your honest feedback. We'll continue working to improve our processes so we can provide the experience our customers expect. – Colorado Cyclist Customer Support Team

Response from The Colorado CyclistJul 27, 2026

Hi, Thank you for taking the time to share your experience. We understand how disappointing this was, especially when you were counting on receiving your order before your race. At the time of your order, we were completing a system upgrade that unfortunately affected our normal processing times. While the item was available, the delay meant we weren't able to ship it within our usual timeframe. We understand how frustrating that was, and we're glad we were able to issue your refund once we knew we couldn't meet your deadline. We appreciate your feedback, as it helps us continue improving both our processes and the experience we provide to our customers. – Customer Support Team

Response from The Colorado CyclistJul 27, 2026

Hi Paul, Thank you for your feedback. We're sorry your order wasn't shipped within the timeframe you expected. At the time of your order, we were experiencing unexpected processing delays due to a system upgrade, which affected our normal shipping schedule. We understand how frustrating that was, especially when our website indicated next-day shipping. We appreciate your patience and your feedback as we continue improving our service. – Customer Support Team

Response from The Colorado CyclistJul 27, 2026

Hi Jeffrey, Thank you for your feedback, and we're sorry that you initially received the wrong item. We're glad we were able to send a replacement and get the correct item on its way. We appreciate your patience throughout the process and hope everything has now been resolved. – Customer Support Team

Response from The Colorado CyclistJul 10, 2026

Hi Gerald, We are very disappointed to read your review. The product we shipped to you was brand new, and our records show it was delivered within 48 hours. We also cannot find any record of you contacting our customer service team to report that it was damaged or to give us the opportunity to resolve the issue. We take great pride in the quality of our products and in providing a high standard of after-sales support. However, if your product arrived damaged, we sincerely apologize. Please contact our customer service team, and we will do everything we can to put things right. - Customer Support Team

Response from The Colorado CyclistJul 10, 2026

Hi Gabriel, Thank you for leaving us a review and sharing your experience. As discussed in our emails, both your emails went straight to our spam folder, and we're unable to see them right away. We're glad we were able to resolve this via email. Your refund has been issued back to the same payment method you used. Thank you for giving us a chance to make it right. We hope to serve you again in the future. - Customer Support Team