Jenny C.
College counseling good so far, avoid their tutoring services
We are in our second year with Collegewise and so far the college counseling seems to be good. Not sure how it will all unfold once my high schooler nears application season but we like our counselor Ian. However, my biggest complaint is their tutoring services - leadership academy, success skills, SAT/ACT prep - as we have had the worst experience just getting meetings scheduled with some of their tutors. It is hit or miss with their tutors and their communication styles. And we also had to switch out of another tutor because they decided to exit their program for the summer. Our current tutor for leadership academy is amazing, but she is only one in at least a handful we have had to work with after a lot or scheduling and communication problems. Not a great track record for tutors. Three times now we have had their tutors/ops coordinator completely neglect to respond to scheduling requests, leading to delays in starting these programs. Just recently, our high schooler was away for a month for a summer program and was supposed to have some test prep tutoring but only when she returned did I realize the tutor never scheduled anything for an entire month. This is not acceptable, especially given the steep pricing and our busy schedules. School starts soon and now we have to cram test prep - we cannot make up for lost time and the onus falls on us. At this point, I do not recommend Collegewise given the amount of scheduling issues we have had. Unless you're willing to take a risk with your assigned tutor or counselor, there are better services out there that have more professionalism and do not require parents/students to constantly monitor scheduling. This is extremely inconvenient and stressful for a program that costs as much as Collegewise. I'm sad to have to make this negative review, but will be taking my other child to another service.
Response from CollegewiseAug 11, 2026
Thank you for sharing this feedback, and we’re genuinely sorry for the frustration these scheduling and communication issues have caused your family. We’re glad to hear that you’ve had a positive experience with Ian and that your current Leadership Academy tutor has been a great fit! We know you’re in communication with our team to address the outstanding issues, and we’re confident we can craft a positive plan for moving forward. We appreciate you giving us the opportunity to work toward a better experience.




