The College BoardReviews of collegeboard.org

My daughter receives accommodations and was sent to the wrong location then tell me she has 14 days to reschedule the test and they will get back to me. When we got within days of not hearing back I requested a refund and scheduled her for the next date so that she wouldn't miss again. They denied my refund because it wasn't within 5 days of the test! The one they misled my daughter on. The next test was scheduled with her school but after speaking with her counselor, they aren't a testing site. CB would not relocate her test without the SSD coordinator closing the calendar. The counselor called CB with my daughter and explained they are not a testing site. They told her they would "escalate" and email her within a week with a new location. They did not. Her test is in 2 days and they now tell me they can't reschedule her because it's less then 5 days before the test. I have called 13 times and opened 7 claim numbers and they always tell me they will "escalate" and call me back and never once did they call me back. I can't get anyone on the phone to help me. They all tell me the same thing and transfer me around and never help. My daughter is the one getting the shaft as she needs to test to apply for school in the fall. They have sabotaged 2 testing dates now. AND won't give me a refund for the test we paid for that they couldn't accommodate her for.

I was trying to print off my son's addmissions ticket. Usually you just print it but now you have to download Bluebook. I tried for over an hour, but then realized I didn't have the requirements to download Bluebook. We only own apple devices and needed windows. The agent I called for help wouldn't help me at all just said you need to get a device with this type of software. I asked to speak to a manager and she say no. Worst customer care. All I wanted was to get my son's admissions ticket.

It is just a scam.

I have had horrible customer service from College Board. The agents not only know their own system showing how disconnected their company is, their processes and procedures are also outdated and unclear. I have spent months getting a simple name change updated in their system and there has not been ANY movement yet.

IL SAT E' UNA TRUFFA!! PER TRE VOLTE CONSECUTIVE HO AVUTO LO STESSO RISULTATO, IL CHE E' IMPOSSIBILE! HO SPESO PIU' DI 3000 EURO DI TUTOR PER LA PREPARAZIONE! VORREI DENUNCIARLI MA NON SI RIESCONO A TROVARE LE INFORMAZIONI SULLA SOCIETA' LA SEDE DI NEW YORK RISULTA ESSERE CHIUSA!

The customer service is no help at all. I can tell the answer they'll tell you. "Okay, I am going to move this forward at a high priority and you will receive a follow up email. And then you wait for months until you give up and ultimately lose the money.

Educators: please do not subject your students to this group. Currently, my high school student's grades are in jeopardy because his teacher assigned something that can only be done on the College Board website. But he can't log into the website, and there is no solution available. College Board won't respond to emails from myself or my child/student. They won't reset a login code. Multiple phone calls to customer service have found us on hold for over 45 minutes. They simply won't respond. Seems like a lost cause to me! Avoid, avoid, avoid.

Completely agree with other "1" reviews. IT is not good. They tell you things that are not possible on the "user" end, and they swear by them. Is like they haven't even tried to use their website and portal as an actual user. Extremely frustrated that "customer service" cannot deviate from their script and give you actual reasonable answers to one's request and issues with their system. Customer service is very condescending and at the end unhelpful. They try to be "nice", but they don't solve any issues. You only get explanation on how they can't help you. I really hope that SAT/ACT administered by the College Board continue to not be required for college applications.