The College BoardReviews of collegeboard.org

My debit card information was stolen and used 2 days after paying for an exam test. Maybe a coincidence but this has never ever happened to me before. This card is used only for groceries once a week. Yes I used the site given to me by the school 🥺

I paid $70 to take the SAT. FYI During the exam the entire app SHUT DOWN in the middle of the test, but thankfully I was able to finish. On March 21, when all scores were supposed to come out, I did not receive my score. I did not get any follow-up emails or further information on why my score got delayed, and neither did many people who got their scores delayed who had the same tech issues and took the test in the same school as me. Then, I decided to contact customer service by email. And guess what? No response. Zero. I called their national customer service and got told to wait 15 DAYS to receive FURTHER INFORMATION ABOUT MY SCORE. ARE YOU KIDDING ME I PAID 70 BUCKS FOR THIS DOG WATER OF A TEST JUST TO BE LEFT IN THE DARK ABOUT MY SCORE? Absolutely horrible technology management, absolutely horrible customer service, absolutely horrible administration.

Kevin Escobar, the attendant at the site at Fontana High school today March 8th 2025. Last testing room started at 8:30am. 9:10am was the last start time and he would not let my so in for testing. Showed no care and no willing to help. Kevin Escobar obviously going off on a power trip and should not be allowed to work for the College Board. He claimed that the digital ID given by the school district was not valid for my son at this Fontana facility. He did not accept the digital ID. I informed him, my daughter was currently testing at the Riverside Convention center and used the same type digital form of ID. This has placed my son at a huge disadvantage for acceptance into the Universities he applied for. He has placed a dent in my son's career and as a child with disabilities this is the last thing he needed, place more barriers on his future and at a disadvantage. We explained this to Kevin Escobar but without interest or care he said he was fallowing rules. I would like to know these rules he talks about because none of this makes sense and my son should have been allowed to test today.

Fifteen days and counting to "create a code" to send my director of schools in order to grant me access to public school district AP scores. Two calls following the original ticket request and nothing has changed.

If I could give this organization zero stars I would. My children are registered in the AP chemistry exam. Two months ago I ordered 2 chemistry manuals from their online store. It was international shipping to Canada. Not only did they fail to send me the books, they sent me a digital SAT guide by mistake. It has been two months of trying to deal with them and they still have not refunded me or sent me the right books. They are now, two months later, asking me to ship the SAT book back via international shipping in order for them to process any sort of refund. I have asked them to elevate it to managers, but apparently you cannot talk to a manager because managers are only available on their backend system by email to each other. So I have gone two months without appropriate textbooks or support for my children while having paid hundreds of dollars that has not been refunded (or serviced) and they are trying to penalize me more by forcing me to pay more money for very expensive international shipping instead of sending the mistaken book back on their own Purolator account. This company has zero accountability and their customer service is worse than the airlines.

Called to check on the status of a request I sent 2 weeks ago since it says their turnaround time is 2 weeks. I know it's the holidays so I was just curious if I could expect a delay. Instead of saying "we never received it, please submit your request again." I got the runaround for over a half hour. She was more than happy to tell me she couldn't tell me anything about my account and couldn't help me when I didn't know which address she wanted for the third time (my current address or my address at the time I took the test.) She also told me that I didn't have an account, which I had open on my laptop during the whole call. Then refused to hang up so I could take the survey that I had agreed to at the end of the call.

This is the first time in my life that I have ever expressed a bad review about any company, institution, anything. I’m currently applying to graduate school, of which colleges need the AP scores in order to accept the application. First, I faxed the form, called to see if the fax was received, and was told to call back in 3-5 business days which is a horrible process because then if the form is not received, it would take ANOTHER 3-5 business days to find out if it is even received. Then to say that it takes 15 days to simply send out the scores is outrageous! That means that you have to wait 5-7 on top of the 15 days to even get it in the mail. On top of it I’m paying 25 dollars to get a score that takes an average of 30 days to even be sent to me. I cannot understand how the scores can’t be emailed instead of mailed, which would only save your organization money. Also for students that are applying to colleges, run the risk of not even getting accepted pending that their scores will take about 30 days to be received by the college if they took a test before 2018, which accounts for all the students going to graduate and doctorate school. Clearly your organization does not see the importance of these students education because you archived their scores and made the process so long and frustrating to be apart of.

I am a college student who took 2 AP exams in high school and received my scores for them on college board. I underwent a legal name change and requested my name to be changed in order to send my scores to my college, which only has record of my new name. It has been almost 6 months and my name has still not been changed. We have called customer support several times, each time receiving a different answer and being put on hold for 30+ minuetes. I have sent them my birth certificate and license with my new name twice, and still nothing. Again it has been months and there’s still been no change. Their customer service is horrific if you need any help with any account problems.