Terry F.
Update
Update: per response below, this company has shipped and I have received the medication. Very happy that this was resolved quickly. As mentioned by others, the medication kit arrived chilled and all appears to be in order. They did go above and beyond to resolve and I appreciate that effort. Not impressed so far. Joined on 9/28 and was approved for medication same day. Then my order just sat there all week. Credit card charged that day despite information on website stating that charges are only submitted when medication is shipped. Reached out on Thursday and received email reply stating medication would "most likely" be received next week because they only ship Mon- Wednesday; no explanation (or apology) for this delay provided. I'm already on this medication so this is a delay in treatment. Had high hopes for this company but now considering canceling as this level of customer service makes me wonder if all my shipments will 'most likely' show up when they decide to send them.
Response from CollectiveOct 2, 2026
We’re so sorry about this experience. We looked into your order and found that there was an issue with the original prescription that had to be corrected before the pharmacy could fulfill it. That’s now been fixed, and we’ve asked the pharmacy to expedite your order. We also should have communicated much more clearly about what was happening rather than leaving you wondering why your order hadn’t moved. For additional context, this isn’t the typical fulfillment experience at Collective. Most prescriptions move directly from provider approval to the pharmacy for preparation and shipping within a few business days. In this case, an issue behind the scenes caused an additional delay, and our communication didn’t give you the context you deserved.



