CollectiveReviews of collective.com

I would not recommend Collective to anyone. I signed up with the promise my account would be completely setup within a month to go live at the first of the year. Was told I would have a dedicated onboarding manager. After a month my onboarding manager never contacted me, and my account was never fully setup. Working with collective was a complete waste of time! Now I've been trying to cancel my account for a week and they still have not processed my cancellation request. Contemplating a dispute against my credit card for services not received and/or promised refund not received.

My experience with this company was deeply disappointing. I strongly advise caution when dealing with their sales representatives, particularly Luke Robinson. If you choose to proceed, ensure you record all meetings and reiterate what they promise, as my experience suggests they will not follow through. I specifically communicated that I was an expat needing assistance with bookkeeping for 2022. Initially, they assured me they could help by giving advice for non US residents and would help get my books caught up, only to later claim they don’t handle bookkeeping for anything other than S-Corps. This abrupt reversal left me scrambling for solutions. To make matters worse, I received a health insurance penalty from the California Franchise Tax Board. When I sought their advice, they recommended paying the penalty annually (approximately $3,000) rather than disputing it, citing concerns about being flagged by California. This advice was unhelpful and very unprofessional. Unfortunately, I didn’t use my transcript app during our meetings, so I have no evidence to take legal action. Due to their misinformation and lack of follow-through, I ended up paying an additional $10,000 unnecessarily. Based on my experience, I strongly urge others to stay away from this company.

I love my Relationship Manager, Janet! She is so knowledgeable and responsive, and makes my investment in Collective worthwhile. I know I can always count on her to give me the information I need and help me out.

Whenever I need help or clarification, I get help from someone on the Collective Team.

What can I say about the TEAM at Collective. I was looking for a solution for my business and they fit the bill. I was using various services, but Collective is the one stop shop for me. It has only been a few months, but so far, I am very happy.

I've worked with Collective for about 1.5 years, and have had a great experience! They handle my bookkeeping, processing payroll, and preparing my tax forms - they also answer my one off tax questions promptly, which saves me time on researching myself. Strongly recommend!

I had an amazing experience talking to Mary Sadler today. She provided me great insight on payroll and gave me great tips for my business!

I have been so happy with my experience with Collective thus far. I run a small business and have been putting off finding help with my finances for quite some time. My only regret is not starting sooner! Collective's process makes things so easy. The steps I need to take are laid out clearly, their team is very responsive, and their software is easy to use. A huge weight has been lifted. Thank you!!!