CollectiveReviews of collective.com

After one year of working with them and changing my business to an S-corp, I am very disappointed with tax season. I've been telling them about a discrepancy in their accounting for 10 months, and they haven't been able to resolve it. The discrepancy is over 20K in income that was actually just bank transfers from one business account to another. 20K profit I didn't make that I was going to be taxed on if I didn't hound on this issue and finally catch their mistake.

Their services sounded great for someone like me who didn’t want to take the extra effort to learn how to do payroll/taxes/scorp filing myself. However, looking at the actual cost of doing those things on my own, I realized they charge WAY more than it would cost to do on my own. Like 300/month more. I cancelled my membership after 1 day. They took weeks to respond to my request to cancel. Then, they charged me for another month after they had confirmed that they had cancelled my membership. Not happy.

Not good from the start. Communication is spotty at best. Overpromising and underdelivering that gets them into trouble. Stay away!

I've had nothing but great experiences with Collective. They've always been very responsive to my support needs and very quick to respond to email messages. They're dashboard keeps everything organized and they have a good system for keeping me in check making sure I deliver everything they need on time. I would recommend them.

Simple, straightforward, comprehensive. The team is very responsive and helpful.

I had a lot of questions and just wanted to start the process of gaining information and Susana was amazing help. She didn't push me into anything yet because it wasn't the right time, but she took the time to give me information and extra resources. When the time is right, I'll definitely be reaching back out to her.

Collective is a super smart company that's already tremendously helped me and my business, and I've only been a member for 6 weeks or so! Their 1-on-1 support is unmatched. And their understanding of how to up-level my sole proprietorship to the LLC SCorp is completely invaluable. But the biggest key is this: I get to focus on being a designer, while having the peace of mind that my business is operating correctly.

I am reviewing an initial call only. The rep, Susana, was fantastic. My business is not quite ready for a service like Collective, but she gave me a lot of good information and suggestions to get my business ready.