The Collectic Home philosphy is a simple one. We believe that the furnishings we offer are much more than the fabric, foam, wood and hardware from which they are made. They are very personal. They are placed in homes where families live, love, laugh and grow. It's our hope that everything you find at Collectic Home will become truly part of your family lore.
Collectic Home (collectichome.com) has 54 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Susan
We experienced a delay on our order and lead time. This was eventually resolved, but it wasn't quick and seamless as we had hoped for. Our client was amendable, but most would not have been,
Response from Collectic HomeAug 24, 2021
Thanks for the feedback. The manufacturer of this item is aware of this issue and resolved the production bottleneck.
James & J.
The customer journey/experience is poor. The quality of the product is above average which brings the review up to average. We purchased our furniture and expected delivery within a few weeks. Actual time was months. Attempts to speak with our salesperson after the sale were beyond difficult. They clearly do not care about the customer post sale. Items delivered were damaged. It took months to receive the replacement items. Again phone calls to ask about status were not returned. We had to initiate all calls. Would not shop here again.
Response from Collectic HomeAug 24, 2021
Not sure if this is a legitimate review. If it is, please call us 512.347.1616 to make appropriate adjustments and amends. Thanks for the feedback.
Pam & L.
Abigale listened to my vision and found choices that fit in with my existing furniture. She was enthusiastic and a pleasure to work with.
Response from Collectic HomeSep 11, 2016
Hi Pam and Lou...I'm glad your experience with Collectic was a good one. Is there anything we should do so you would be able to rank us five stars, please?
Ann
An upholstered chair I purchased has a fabric defect. Unfortunately for me I missed the deadline to have it repaired without charges. I don't expect new furniture to be delivered with defects.
Response from Collectic HomeAug 24, 2021
Sorry for your experience. We are not aware of any attempts to contact us to help you get your chair repaired.
Farrah C.
I purchased a very large couch, a bedroom headboard, and 5 bar stools in the Fall of 2011. Within the first month, both the headboard and the couch had issues. The back of the couch in one section had to be adjusted and refastened. The headboard had some large lump at the top and it too had to be unstapled, adjusted and reattached. The seat backs of the bar stools come lose and wiggle slightly. So, as "maintenance" we have to tighten the screws underneath. Right now there is another defect in the couch cushion. It appears the "roping/trim" on the seat cushion is slipping out of place. I need to contact the store and see about having this fixed. I know it will not be covered under warranty. In a normal situation, I agree with that. However, there have been numerous quality issues with my pieces and I wish they would fix my cushion free of charge. It's very frustrating because I truly love the pieces in the store but have not been able to go back and purchase additional furniture for my home because of the quality issue. I will say this..... all complaints were addressed immediately. The sales staff was very attentive and helpful during my search and afterwards with correcting the defects. I would consider future purchases, if I felt like steps were taken to use better quality manufacturers.
