Collectible BladesReviews of collectibleblades.com

I've received my package after opening it. It was completely empty and I can't seem to get anything done about.

I ordered two swords from them. The Marto Connor MacLeod replica sword from Highlander and the Dark Sister replica from House of the Dragon. It took a very long time to arrive and it arrived with one wrong sword. I received Dark Sister but not the Marto. They said they would send me the proper sword before I had to return the other sword which they would pay shipping for. I just received the Highlander sword today and it's a garbage knockoff. It is not the Marto as advertised (Marto is a sword maker from Spain they are the only officially licensed sword maker for the Highlander replica). So now I've received three swords but only one is correct. If this allows updates I will update this review if they fix this issue but I believe they knew they were selling a fake knockoff.

I ordered my sword on the 26th of April. After 2 days I messaged one of your team members over the chat and asked "why has my order not been fulfilled?" I was told "its out of stock but we should get more stock in this Saturday". Mind you there was no indication on the site that this sword was out of stock but fine. Then when i still didn't get any indication that my order had been fulfilled I messaged your site again and again untill just a few days ago when i got a notificationthat my order had shipped. May 11th a full 2 weeks from when i had originally ordered the sword. The week leading up to the 11th i was sending messages to the chat asking "why has my order not been fulfilled"? And never got a response. Im very unhappy with the customer service of your compnay and your order fulfillment. If the sword i wanted was out if stock i would have looked else where, i needed it beforw the 5t when the person who i bought the sword for was leaving. Not almost 2 weeks later.

Ordered a double edge valdris blade over 18 day after ordering no tracking details or sign of it messaged and rang back and forth had numerous promises off them wich never happened had children answering the phone. Requested a refund and that hasn't come through. Be careful people because I've had and am still having a bad experience trying to get somewhere with them no product and no refund of over 100 pound

Avoid at all costs unless you have weeks to spare and are happy to sit at home for 7 weeks waiting for a delivery that might not happen because they’re incompetent. Ejaz and James are two of the rudest people I’ve dealt with. It’s very obvious that they use chatGPT to deal with their queries, suggesting they have very little experience running a business and servicing customers correctly. Over 7 weeks of time wasted trying to get my item delivered, if it wasn’t for my partner really wanting the item, I’d have cancelled it and requested a full refund - although it was weeks late for the special occasion. I ordered the item on 20th September and had to chase up on two occasions. The website says 6-9 days, I waited 14, to be told DPD had an overloaded pallet which is why my parcel was delayed, I tried calling the number but never got an answer. The item was then re sent, I received tracking details for a DPD parcel but was never able to see where my parcel was, it just said “your parcel will be left in a safe place”. I then received a note through my door from UPS on 16th October, I contacted Collectible Blades who admitted that they’d sent me the wrong tracking info. The parcel was then returned to the sender as I’d missed delivery twice (purely down to not having tracking details to monitor it). I then received the below email: “Hello Rachel Thank you very much for your email. While you were away, your parcel was unfortunately returned to us. It has now arrived back at our warehouse today and will be re-dispatched to you tomorrow. Once it has been sent out, I’ll share the new tracking details with you. I have just one humble request — please kindly keep an eye on the tracking this time and make sure it is received when delivered. If anything I’ve said comes across the wrong way, please accept my sincere apologies — that’s not my intention at all. Thank you again for your patience.” Absolutely shocking customer service, putting the blame on the customer with their “humble requests”, when it’s totally their fault. I wasn’t home to take delivery, simply because they gave me the incorrect tracking details. I was then promised that they would give me accurate tracking information ahead of my product being delivered, I was given 45 minutes which meant I couldn’t be home - I work in an office and can’t be at home at the drop of a hat which they couldn’t seem to understand. Again, I wasn’t home to take this delivery because I had work commitments and 45 minutes notice isn’t sufficient time for me to get home. I chased two weeks later on 8th November to receive this message: “Hi Rachael, Hope you’re doing well. First of all, please listen — delivery was attempted twice, but you weren’t home. Now, I’ve requested UPS for the third time to move the parcel to your work address. So please be a little patient. Thank you.” I don’t know how they dare put the blame on to me and tell me to listen and have patience, when firstly they sent me the wrong tracking information and then gave me insufficient notice. They have also chosen a delivery company who only operate Mon-Fri for an item that needs signing for, this seems a bit ridiculous given most people are at work Mon-Fri and not everyone has the flexibility to work from home at short notice. I’m appalled and disgusted at the service I’ve received, I felt like I had been scammed from the minute I pressed order with their communication and their countless errors. I wouldn’t give this company a penny of my money and disregard their positive reviews as it’s the worst experience I’ve ever had with online shopping - I truly hope people read this review and choose to make a purchase from another supplier because these guys don’t deserve a penny. The only reason I received my order on 9th November was because DPD found the original order eventually (a pure fluke), who knows when and if I would have received it. Aside from the poor service, my partner is happy with his item, although that doesn’t compensate. I’m glad I no longer have to deal with these people.

The worst experience I've ever had with an online purchase and customer service. These Legolas swords are not only different in shape from the original ones, which can be found at similar prices elsewhere, but identical in construction, made of wood and steel. However, they arrived without gold embroidery, but in the same color as the blade. The tip of one of the two blades is broken at the tip. The handle color is slightly different from what it appears in the photo. Instead of giving me another risky product, a refund, or a 50% coupon, they offered me a 10% refund—yes, you read that right. Plus a 15% discount, nothing, on a new product of theirs, which I no longer even trust. The assistant was passive-aggressive, the product arrived late, and I was called a "bro" on WhatsApp. I'm black. Assistant offend me with "childish drama". Agli italiani, scappate subito

I cannot believe this site is still operational. They are a complete scam. They have pictures of products they will not send you, such as the Rambo Last Blood Heart stopper Knife. It is criminal what they are doing as they just send inferior products. This is a review of their UK site but come on guys. I bought the original replica at £300 from another site which was exactly like the pictures with my certificate. I bought the same from you for £275 and returned it as it was nothing like advised. It was a joke of a knife and no certificate. Now you got the same pictures for £79.25 which a load of people will think is a bargain. It is fraud - despicable and a load of thieves.

The katana I ordered looked incredible on their website, with detailed craftsmanship and high-quality materials. What I received was the exact opposite. The blade was dull, and the handle felt like cheap plastic instead of the advertised authentic material. I tried contacting customer service for a replacement or refund, but they ignored all my messages. This company is a complete scam, and I feel cheated out of my money.