Cold SteelReviews of coldsteel.com

Product never arrived and the company does not respond to emails.

I ordered a knife from them in Feb. of 2020. Never got it or the refund I was promised in April. I would never buy anything from this company.

Customer service of the new coldsteel is dreadful . Part missing with my purchase and they are just saying sorry we can't get it . I paid for it but they can't get it and won't be sending the missing part that's awfull . So disappointed .

They didn't send one of the machetes I ordered. Emailed with no responses and my call conveniently keeps getting dropped. Their customer service is non-existent

I bought a damaged knife (the blade is pretty schratched up out of the box, and opening action is kinda gritty), seller can only offer a refund as that same knife is out of stock since I bought one of last pieces. Both, me and the seller have sent numerous e-mails to Cold Steel - NO REPLY! Teir "Customer service" will ignore you.

This is the worst place to order from. I ordered my product on dec 1. Made me pay $16.00 shipping and it still hasn’t arrived. When I call they tell me the tracking number is invalid.. How is that when they create the tracking number? So low and behold they have no idea where my package is. I asked for a refund and it will take 10-14 business days. WHAT A CRAPPY PLACE. How they stay in business with such crappy complaints is beyond me. Then you have to give out information that is not necessary for me post a review.

I gave this company a second chance and I regret it. I waited weeks for my order and finally had to give up and cancel half of my order just to get them to send me the one item they did have. I have also experienced total failure of one of their knives; sent that in but its on "back order" too. Would not suggest them to anyone. Especially if you value your time-they won't. I should also mention that the knife that failed totally on me did so under very light use; I wouldn't try any of those cool things they do in their videos.

I ordered one of their marauder knives but not directly from their website. The blade I received was very dull so I contacted them and this is what I got Cold Steel: "We'd be happy to sharpen it or replace it if you bought it from us!" So,because I did not buy their product directly from their website they will not assist me at all. Terrible customer service, I will never order another product of theirs from anywhere. I would stay away from cold steel if you value good customer service.