Cold SteelReviews of coldsteel.com

I ordered this almost 4 months ago, never received the knife. I gave them some time because I know it can take a while. When I called the first time, I was told they didn’t know why it was taking so long and that they would contact me as soon as they found out. I was never contacted. I called again a month later and was told that it was on back order and would be another month. When I asked to cancel it and just give me a refund, I was told it would take 21 business days. This is unacceptable and you all have lost my business. I have bought multiple swords and have never had any issue with their service like this before.

One of the worst company’s I have ever ordered a nife from. I ordered mine 3 weeks ago and it’s still saying processing in the warehouse. I’m a collector and literally have ordered 10 knives since then and they all arrived within days even from out of the country. Cold steel you mass produce these in a warehouse not making it individually by hand. Get it together and get my stuff shipped maybe sometime the fire the month ends smdh. Last purchase I ever make from cold steel.

Received a pocket knife as a gift. I work outside, so a good knife has to go everywhere with you. I ended up breaking the pocket clip on it and when I contacted customer support to ask how I can buy another clip(I wasn't even complaining, I was totally willing to pay for it) I was told they don't sell just the clip!!! So the knives are basically pointless after that. I am not going to buy a knife that I can't even replace the pocket clip on, no matter how good of a blade it is. Benchmade will literally mail me one free of charge same day.

Warning: if you buy cold steel products you better hope they aren't defective or need replacement parts, because you want be getting ANY help from their customer service. they are a bunch of scumbags. you've been warned.

In reference to RA350271 Do NOT do business with GSM or Cold Steel. Their business model has devolved considerably and they do not treat customers well at all. I put in a $400 order, tried to cancel it 2 hours later and they refused - made me receive the package and mail it back at my own expense ($90) and won’t refund the shipping. Not to mention this was over 3 weeks ago and they won’t respond to my follow up inquiries and no refund has been posted to my cc. Cold steel has fallen off I encourage everyone to do their business elsewhere with a company that actually takes care of its customers. I say all this as a ten+ year customer of cold steel. Do not do business with cold steel or it’s parent company GSM ever again

Ordered a knife directly from them then 2 weeks ago. Order is still processing. I called and was told several people had ordered knives and o ly got sheaths so it might take awhile. Not at all what you would expect from a company like this

I thought cold steel was a respectable brand, i bought a machete from them, blunt 100% paint everywhere and out op shape. Really disappointed ☹️ Never buying crap from this factory again! 0 love for my new machete

I sent an email to Cold Steel about one of their product's I was interested in buying only for Cold Steel to completely ignore me. If they have such little interest in their customer's before we hand over our hard earned cash, I can only imagine the nightmare they would be to deal with if you had a warranty issue. It's very clear that Cold Steel don't understand the importance of good customer service or just basic simple good manners.