Cold SteelReviews of coldsteel.com

Cold Steel was sold to GSM Outdoors, then GSM was bought by Platinum Equity, a huge international company. If you need service or want to return a product, expect to spend lots of time on the phone with person from Thailand or some other foreign country.

I attempted to buy the Brooklyn Crusher from them but received no email with a confirmation number. However, my credit card was charged $32.99. When I try to get answers no one responds to my emails or calls. This company is a rip off.

Quality is going down and if you need replacement parts...forget it. I'll no longer be investing anymore money on their products.

I order a $400 knife for them with 5-7 shipping and that was two weeks ago. No communication from specific to the situation . The order status shows it still in processing…for two weeks?!? Just send out a message to your purchasers of the “limited edition AD10” or perhaps we should all stop payment.

Total scam. I would give zero stars if I could. They charge your card immediatly, then don't ship. I cancelled my order 2 months ago because of this and they have still not refunded my money. Bank is involved now to try to re-cover. Order from other sellers if you must have one of their products.

Stagnant shipping process. Are Zombies in charge here? I placed an order with them, was charged for it yet the order never shipped out? Called their customer service to cancel my order and was told a refund would be issued. 30 days later and they still have not refunded my purchase. I had to file a dispute with my bank to have the charges reversed.

Pre planning in the new Cold Steel America if you want to have something to use on a camping trip next month you should have ordered it two months ago - thinking that they will send it out as soon as possible is a thinking error on your behalf. I believe they have a staffing shortage with the little guys doing the actual work while the managers soak up their big end of year bonus checks - so they CANT AFFORD TO HIRE more shipping people or more support people which is okay since I am deaf and have trouble with broken english people trying to talk in a fashion I can even unstand - and don't call me racist just call me deaf and those that do not speak english as native tongue - I find no fault with = so I saw something I liked and bought it - silly me - didnt' read trust pilot because Cold Steel has been around for a long time right - but I was not aware that they should now be Old Rusted Steel Company - woe is me - Any way - some of their products are way expensive and some are way cheap - so you get what you pay for - or in regards to shipping you don't get anything for a month - lucky for me this time around I bought something on the down low so now I know not to buy a good sword or something pricey from them and take them off the list - and assume they will go belly up in the next couple of years - which I guess is the agenda of those in positions of ruling - to destroy american companies - could be wrong but feels like I am more right - and just makes me sad - I have some old Cold Steel products that cost when I bought them but they have done well - now? Now I don't know that I would ever spend that kind of money again reading many of these reviews here - sounds like it is China or Pakistan made stuff = okay I think i poured enough of my heart out - I will not buy from cold steel again unless it is a used product from that one big secondhand outfit out of Florida - you know who I mean.

I bought an expensive Chinese Sword (Gim Sword) from Cold Steel as a high school graduation present for my son. After several years, it has rusted! If you don't have the "original receipt" the company policy states it won't replace it! Don't buy anything from Cold Steel. The sword is complete garbage. This is a low - life business practice from an expensive company. Sure, who keeps "original receipts" for years? I paid by credit card. They would have those records on file! Nobody else makes that Gim sword but them! It's called The Chinese Gim Sword! Without the original receipt the Customer Service won't even issue a Return Authorization Code and could even claim that proper maintenance of the sword was not kept. How can you trust a company like this? Mike