CoinW stands as a world-leading crypto exchange, steadfast in its commitment to security, innovation, and user-centric values. Leveraging cutting-edge technology, deep liquidity, and an extensive array of supported cryptocurrencies, CoinW delivers a seamless trading experience to its global community of more than 15 million users globally. Upholding transparency and compliance, CoinW adheres to the most stringent regulatory standards while actively propelling the evolution of the crypto space.At CoinW, we provide a comprehensive trading ecosystem featuring 700+ cryptocurrencies and trading pairs, advanced spot and derivatives trading, competitive maker-taker fee structures, and industry-leading security protocols with multi-layer protection. Our platform is designed for everyone—from crypto newcomers taking their first steps to professional traders executing complex strategies.We pride ourselves on lightning-fast order execution, 24/7 multilingual customer support, regular trading events and rewards programs, and a user-friendly interface available on web, iOS, and Android. Our commitment goes beyond just trading—we're building a community where crypto enthusiasts can learn, grow, and thrive together.For more information, visit: https://www.coinw.comFor customer support, please visit "Online Support" on the official website
CoinW (coinw.com) has 144 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
coinw.com
Website
coinw.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
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The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
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I would like to share my experience with CoinW regarding my account and funds.
I successfully received USDT two times from the same wallet address without any issues. However, when I received my third USDT payment from that same address, CoinW suddenly restricted my account and froze my funds, claiming that the transaction was associated with an AML risk.
Following CoinW’s instructions, I fully cooperated with their verification process. I completed the video identity verification and provided a screen recording of the sender’s wallet, exactly as requested. I also explained my situation honestly, provided evidence of my legitimate work and the source of my transactions, and answered every question in a truthful and legal manner. Despite my full cooperation and the evidence I submitted showing that I am not involved in any AML-related activity, I continued to receive the same standard response without any meaningful review of my case.
I have experience with cryptocurrency trading and blockchain transactions, but this is the first time I have ever faced a situation like this. I never expected my funds to be restricted after successfully receiving two previous transactions from the same wallet address.
I respectfully ask CoinW to conduct a fair and transparent review of my case and provide a reasonable solution based on the evidence I have already submitted.
CoinW UID: 26691116
Response from CoinWJun 30, 2026
Thank you for contacting us. To better assist you with your issue, please contact our official customer support team or reach out to us via our official email address. Once we receive your inquiry through the official support channel, we will be able to investigate the issue further and provide appropriate assistance.
D
Александра Ю.
My account was frozen because of a…
My account was frozen because of a transfer from a person who had just successfully passed an AML verification.
During my communication with customer support, I was repeatedly given misleading information, and the explanations kept changing. The support team constantly contradicted their previous statements.
Unlike most other platforms, the account review and unfreezing process can take up to two months. Even after my account was eventually restored, the transfer itself remained frozen and inaccessible.
Overall, this experience has been extremely frustrating and stressful. I would strongly recommend exercising caution before keeping significant funds on this platform.
Response from CoinWJun 11, 2026
Dear User , regarding the issue you reported, we have already sent an email to your registered email address. Kindly check your inbox (and spam/junk folder, if necessary).
Should you have any questions or require further assistance, please feel free to contact our official customer support team or reply directly to our email so that we can further investigate and assist you.
TR
translation
CoinW If your funds have been frozen, debited, or "kickbacked" without your consent, now is your chance.
CoinW is the title sponsor of the Blockchain Forum in Moscow (April 14-15, 2026, Crocus Expo). Company representatives will likely be present in person at the event.
If your funds have been frozen, debited, or "kickbacked" without your consent, now is your chance.
What you can do:
Visit the forum in person and demand an explanation from CoinW representatives directly. Forum website:
File a police report - this can be done online through the official website of the Russian Ministry of Internal Affairs: мвд.рф/request_main
Please include: the name of CoinW, the amount of damages, screenshots of the correspondence and notifications about the "kickback."
Response from CoinWApr 13, 2026
Hello,
We take your concerns very seriously and are committed to ensuring a fair and transparent experience for all users.
If you have encountered any issues related to your account or funds, we kindly ask you to contact our official customer support team directly via email at [email protected]
. Please include relevant details such as your account information, transaction records, and any supporting screenshots so that our team can thoroughly investigate your case.
For security and privacy reasons, we are unable to address specific account-related matters in public comments. Our support team will review your case and provide assistance as soon as possible.
Thank you for your understanding.
D
Телевизор
🚨 CoinW Tried to Roll Back My…
🚨 CoinW Tried to Roll Back My $1,000,000+ Profit — The Full Story From Start to Finish 🚨
Everything started honestly. I discovered this exchange thanks to the Grin token — it was trading there, but later got delisted. Through Grin I first got to know CoinW. I checked it out: the platform seemed decent, active, ranked well on CoinMarketCap and CoinGecko, and their own token CWT had a low market cap with potential. So I decided to invest.
I started buying CWT at around $0.12, added more at $0.13–$0.14 while it was still rising. Then came the big crash — and I bought aggressively all the way down to ~$0.03–$0.04 (DCA on a low-cap token I genuinely believed in). I didn't buy at the absolute bottom after March 2025 — thought the token was dead, quiet for months.
Held long, waited through the pump — total growth from my lows was 30x+. Started fixing profits.
Withdrew ~$20,000 without KYC at first — everything was fine.
Then full freeze → they forced a $5 ETH "fee" → complete KYC + source docs (property sale, car sale, 10+ years in beekeeping — real business, can provide photos/videos if needed).
After verification — allowed another $10,000 withdrawal (total ~$30,000).
They even messaged "withdraw faster" after the funds arrived — I was shocked.
Immediately placed 4 withdrawal requests of $70,000 each.
Right after that — total block of both withdrawals and trading exactly at the absolute peaks.
Because they blocked trading during the highest prices, I missed hundreds of thousands — possibly $500,000+ more profit. They only unlocked trading after a massive price crash. I was already disappointed in the token and sold everything at a low price.
6+ months of complete silence, endless delays, brainwashing games. Half a year they tortured me with no real answers.
Now suddenly they accuse me of "abnormal trading" and want to rollback ~$970,272 USDT profit at $0.058/CWT.
Their accusations are pure lies:
"Arbitrage / insider trading" — impossible. CWT trades ONLY on CoinW. It cannot be withdrawn to any wallet, no other exchange supports it or lists it. Arbitrage physically doesn't exist when the token only lives on their platform.
"Unclear source" — lie. All documents were provided multiple times — they accepted everything earlier.
They see everything on their own exchange: who buys, who sells, their own news pumps, everything happening on their platform. On my view, I was selling big volumes at the peak — apparently I interfered with something. It seems like they blocked trading while something was happening on their side with the news. Then unlocked trading only after the crash when it was already too late. It feels like a dirty game from the very beginning to the end.
This is not just blocking — this is an attempt to take away what I earned honestly. So much effort, so many nerves, and in the end they want to simply take it all.
That's why I'm now telling everyone: to warn others so no one else gets deceived the same way. If CoinW did the same to you — write in comments. Let's share the truth and expose this together.
Screenshots attached. This is my documented story — facts only. Will keep posting updates until they unfreeze my funds or the truth spreads everywhere.
#CoinW #BlockedFunds #CWT #Crypto #ProfitRollback #FrozenMillion #CoinWScam
Response from CoinWMar 12, 2026
Thank you for contacting CoinW and providing detailed information. We sincerely apologize for the inconvenience you have experienced.
To ensure your case can be promptly reviewed and properly handled, please contact our team directly via the official support email [email protected] and provide your relevant transaction records, screenshots, or other supporting materials. Our compliance and risk control department will investigate your case further and get back to you as soon as possible.
Please note that to ensure the security of your account and funds, we recommend that all issues be submitted through the official channels so that they can be handled in a timely and accurate manner.
LQ
Low Q.
The company is extremely dishonest
The company is extremely dishonest, account got blocked out of nowhere and are required to pay back the profit I had made legitimately
Response from CoinWMar 12, 2026
Thank you for contacting CoinW and providing detailed information. We sincerely apologize for the inconvenience you have experienced.
To ensure your case can be promptly reviewed and properly handled, please contact our team directly via the official support email [email protected] and provide your relevant transaction records, screenshots, or other supporting materials. Our compliance and risk control department will investigate your case further and get back to you as soon as possible.
Please note that to ensure the security of your account and funds, we recommend that all issues be submitted through the official channels so that they can be handled in a timely and accurate manner.
CV
Cor van H.
Ondergetekende heeft een account…
Ondergetekende heeft een account geopend via Crypto Banter. CoinW heeft mijn geld geaccepteerd. Na enige tijd wenste ik het geld eraf te halen. Dit zou alleen gaan na KYC, en terecht. Maar wat kom ik tegen: Boven de 75 jaar word je niet geaccepteerd, ik ben 78. Dus wel geld accepteren en niet terug kunnen krijgen. Dit is complete oplichting en heb erop aan gedrongen bij de helpdesk van CoinW om dit te rectificeren. Zonder resultaat. Dus mensen, let op want boven de 75 word je van je geld beroofd.
Response from CoinWMar 9, 2026
We take your concern very seriously and would like to further investigate your case. To better assist you, please contact our support team at [email protected] with your account details and a description of the issue you experienced.
Our team will review your situation carefully and do our best to help resolve it as soon as possible.
Thank you for your understanding and we look forward to assisting you.
D
Максим Ф.
After registering and trading on this…
After registering and trading on this exchange, I was prohibited from withdrawing funds; the same day they were checked from my mobile app; but I was told to wait 7 days; after 7 days, I clarified what had happened with my check, and when I could withdraw my funds, To which they replied that nothing is with them and they are waiting for all the videos and photos with me to be sent by mail again.
I sent them everything again, expected 7 days, they just say wait and everyone doesn’t withdraw my funds for more than 15 days now
Response from CoinWMar 9, 2026
We take your concern very seriously and would like to further investigate your case. To better assist you, please contact our support team at [email protected] with your account details and a description of the issue you experienced.
Our team will review your situation carefully and do our best to help resolve it as soon as possible.
MY
Mhmd Y.
NEVER USE GUYS HONESTLY THIS IS THE…
NEVER USE GUYS HONESTLY THIS IS THE WOREST PLATFORM I EVER LOGIN IN BUGS EVERYWHERE, LIQUIADTED BEFORE EVEN THE POSITION OPENDD !!
Response from CoinWFeb 10, 2026
We sincerely apologize for any dissatisfaction caused. Your feedback is very important to us, Please reach out to our official customer service team so we can assist you accordingly.If you need further assistance, please contact our official support email: [email protected] with your account information, and we will do our best to help you resolve the issue properly.