Tracey L.
Two months waiting for my winnings
Two months waiting for my winnings — extremely concerning I would strongly caution anyone considering using Coinsbucks to think carefully before depositing or playing. I won a significant amount of money on the platform, and initially Coinsbucks did process payments to me. However, the payments eventually stopped. For approximately two months, I have been given the same excuses that my account and redemptions are undergoing an “internal review.” I have repeatedly contacted customer service and asked for specific information about what is being reviewed, why it is taking so long, and when my outstanding winnings will be paid. Instead, I continue to receive vague responses about the matter being “under review” or being handled internally. To make matters worse, my access to the account has now been restricted, while I still have a significant amount of legitimate winnings outstanding. At this point, the repeated delays, lack of transparency, account restriction, and inability to obtain a clear explanation are extremely concerning. I have saved screenshots, redemption records, account information, and all of my communications with customer service. I am not asking for anything unreasonable — I am asking Coinsbucks to honor my legitimate winnings and provide a clear explanation for why my payments have been stopped. Two months is completely unacceptable. Customers should be very cautious and carefully review the Terms of Service before using this platform.