Cohen's Fashion OpticalReviews of cohensfashionoptical.com

Scammers!!! Went in for a pair of 3.0 glasses. Made me take an eye exam(which I did not want). Sign on the door says 2pr glasses, $95. Paid almost $400 for the progressives to be made. Several eeks later they came in. Went in and tried them. They were completely wrong, made me dizzy and could not see with them at all! Long story short, paid almost $400 for progressives THEY said I needed. Two pair $95. They scammed almost $300 from me!!! DO NOT EVER GO THERE!!!

Who needs Netflix when I can follow the drama of “Will They Ever Send My Prescription and Contact Lenses?” I never had to post a review in my life, but if anyone is considering Cohen's Fashion Optical as their next service provider, please read this carefully. I have been waiting since June for my contact lenses and prescription, which I paid for in full, yet have still not received. Before deciding to post this, I tried several times to resolve the issue privately, but Cohen’s never responded to any of my emails. Timeline of Events: * June 16, 2024 - I booked an appointment for a contact lens exam through Cohen’s website and received a confirmation. When I arrived, I was informed by staff that I would need to wait for a call from their office first—something never mentioned in my confirmation email. * Rescheduled Appointment - During my rescheduled visit, I waited over an hour for the exam. Although this was inconvenient, I understood that delays happen. However, instead of the contact lens prescription I had booked, I received a glasses prescription. After raising the issue, I was given a quick contact lens test and assured my contact lens prescription would be emailed the next day. Yet, despite paying $170 for the exam and lenses, I received neither the lenses nor the prescription. * Several Weeks Later - I returned to the same Cohen’s location near closing time at 6:45 PM, only to find that employees were leaving early. While I understand that employees may occasionally leave before the official closing time, this experience was frustrating. * Another Visit to a Different Location - I then tried to resolve the issue at a different Cohen’s location, where I learned that locations don’t have access to each other’s prescriptions. While I understand data security policies, having a centralized system would make the experience far more customer-friendly. I was told to contact the original Jersey Gardens location and request that they send the prescription by email or fax. Despite calling and being assured that the prescription would be sent, I never received it. Upon further follow-up, I was told that „they were just about to call”…, no email or fax had been sent and, astonishingly, that no contact lens prescription existed. How could they sell me contact lenses that day without prescription? * October 29, 2024 - Frustrated, I sent an email with proof of payment and detailing all the issues I’d experienced, from the missed prescription to the unprofessional customer service. I explained the ongoing problems and requested an immediate resolution. No response was received. * November 7, 2024 - After my October email went ignored, I sent another follow-up, requesting help for the second time in writing. Yet again, Cohen’s did not respond. Not only am I dealing with a missing prescription and contact lenses I paid for, but Cohen’s also appears to be ignoring my communications entirely. I wonder if Cohen’s offers a loyalty card for each attempt to resolve the same problem? After ten, I might qualify for a free apology.

HORRIBLE EXPERIENCE. Truly deceptive business practices with very overpriced eyewear. NEVER AGAIN.

“Hi” I am a new “customer “ went into one of your “stores” March 15/2023 location 395 Flatbush Ave Brooklyn NY 11201. Receive some new glasses I just want to “thank”everyone who works in that store. “You”have the most beautiful understanding very employees in that location.I really mean it from the Doctor to his assistant, who got everything ready, my x-rays and all of those things. So the woman who registered me those beautiful women at that desk, I think them, the person who help me with a plan to all the ladies, the man who putting the prescription in my glasses.I mean everyone in the store was so “amazing””🥰💃🏽💃🏽. they all have the most positive outlook, creative, patience, understanding over standing I think they need a “pay”( 💰 raise!!!,) at least, a bonus,🤷🏽‍♀️. Reason why I say a pay raise from the time I was in that location all type of weird😳🤨people came in, not wanting to buy glasses. Just wanted to waste time wanted to be heard with the most weirdest, outlandish conversations,. And all of your!!employees was patient and” still” made those weirdos🤨😂come in the store !!feel like they was important ,needed to be heard this actually going to spend some money actually wanted some glasses. Knowing they didn’t want no glasses,😳🤷🏽‍♀️😂 and mentally psychologically that could give you a headache, but your employees .Was was always respectful, entertaining the weirdos still helping them, treated them like a paying customer, and that’s creative and a whole lot of mental work!!,,. This is why I say! they need to (pay raise )all of them. These are the names of the most beautiful people that help “me”. 1.Bigups 💰Crystal 2.Bigup’sEsmi 3.Stephanie💰 4.Bigus Tohliyah💰. 5.LuisaBigups💰 6.Daffy Bigups💰 An Dr.Kim beautiful the doctor was beautiful, patient, engaging, thorough. I’ve never had as many tests with my eyes before I’ve never experience those thorough test of testing everything with my eyes. I think him so much he need a raise as well.💰🥰. I most definitely will be back next year for a new pair of glasses. I have been telling everybody about the company in this location once again, all of these beautiful people at this location they need a raise.. 💰💰💰💰💰💰💰 Zgizelle Cozart🥰.

Went to the Wayne NJ store. Everything seemed fine. Glasses ridiculously expensive. Hadn't bought new glasses in a long time so just went with it. Realized something was wrong when I saw the "super premium" frames online for $135. Got a price on the exact same pair from a different Cohen's for half price. Definitely crooks. Emailed customer service several times and no reply other than an automated "someone will contact you in 24 hours". Buy your glasses anywhere else!

Staff is rude. Items are subpar and I should have visited a AD that carries the brand i like

First the Dr did my prescription wrong had to redue it after I made 4 pair of glasses and they kept telling me you just have to get use to them….. Meanwhile I’ve been wearing glasses my whole life!!!!! Then I called for my prescription then sent the wrong one to my new eyeglass place and they made them and I couldn’t see again. So I had to call and they agreed then sent the wrong one sent the new one and I had to have 3 pairs redone!!!!!they are the rudest stupidest employees I have ever had to deal with. The manager is so horrible and quick rude and no patience for anyone…. Thought I was lying when I said I couldn’t see!!!!!! Never go there and they should be closed!!!!! Or completely fire everyone and hire intelligent people who know what they are doing. Discussed with the whole experience………

I am so angry with myself for not investigating this before I went. I trusted my insurance company to have a list of good providers. In short: 1. 100% overpriced, and prices are not clear. They make sure to take the glasses away from you right after you've tried them, and only tells you the price once you're at the register or ask directly. They're 2 people on you, giving you the hardest sell I've ever personally experienced. Have to admit I wasn't prepared and succumbed to it. Not illegal, but read on and you'll see why I deem this unethical. 2. Does not provide you with an itemized receipt, unless you specifically ask for it. Make sure to check it before paying, as they threw in 275 USD worth of additional services that I had not consented to. I called and complained about this after having gone back and gotten the receipt, and they promised to send 3 months of lenses free of charge as an apology. 3. They do not do refunds. I went back not 30 min after I left the store, when I realized what had happened and how much I regretted spending 2K (tearing up as I'm writing this) on lenses and glasses. They told me they'd already started putting in the lenses and could only give me store credit. Again, this was 30 min later. Haven't even received the product and I can't make a return. 4. They promised I'd get USD 200 back, which I could claim via a gift card just by a taking a picture of the lenses. However, this is not a gift card, but a pre-paid CREDIT CARD. So there's no reimbursement despite the promises. I've submitted a complaint to my insurance company and hope to get them taken off the list of providers. If you're smarter than me and haven't gone yet, please do yourself the favor of going somewhere else.