Cohen's Fashion OpticalReviews of cohensfashionoptical.com

Scammers!!! Went in for a pair of 3.0 glasses. Made me take an eye exam(which I did not want). Sign on the door says 2pr glasses, $95. Paid almost $400 for the progressives to be made. Several eeks later they came in. Went in and tried them. They were completely wrong, made me dizzy and could not see with them at all! Long story short, paid almost $400 for progressives THEY said I needed. Two pair $95. They scammed almost $300 from me!!! DO NOT EVER GO THERE!!!

Who needs Netflix when I can follow the drama of “Will They Ever Send My Prescription and Contact Lenses?” I never had to post a review in my life, but if anyone is considering Cohen's Fashion Optical as their next service provider, please read this carefully. I have been waiting since June for my contact lenses and prescription, which I paid for in full, yet have still not received. Before deciding to post this, I tried several times to resolve the issue privately, but Cohen’s never responded to any of my emails. Timeline of Events: * June 16, 2024 - I booked an appointment for a contact lens exam through Cohen’s website and received a confirmation. When I arrived, I was informed by staff that I would need to wait for a call from their office first—something never mentioned in my confirmation email. * Rescheduled Appointment - During my rescheduled visit, I waited over an hour for the exam. Although this was inconvenient, I understood that delays happen. However, instead of the contact lens prescription I had booked, I received a glasses prescription. After raising the issue, I was given a quick contact lens test and assured my contact lens prescription would be emailed the next day. Yet, despite paying $170 for the exam and lenses, I received neither the lenses nor the prescription. * Several Weeks Later - I returned to the same Cohen’s location near closing time at 6:45 PM, only to find that employees were leaving early. While I understand that employees may occasionally leave before the official closing time, this experience was frustrating. * Another Visit to a Different Location - I then tried to resolve the issue at a different Cohen’s location, where I learned that locations don’t have access to each other’s prescriptions. While I understand data security policies, having a centralized system would make the experience far more customer-friendly. I was told to contact the original Jersey Gardens location and request that they send the prescription by email or fax. Despite calling and being assured that the prescription would be sent, I never received it. Upon further follow-up, I was told that „they were just about to call”…, no email or fax had been sent and, astonishingly, that no contact lens prescription existed. How could they sell me contact lenses that day without prescription? * October 29, 2024 - Frustrated, I sent an email with proof of payment and detailing all the issues I’d experienced, from the missed prescription to the unprofessional customer service. I explained the ongoing problems and requested an immediate resolution. No response was received. * November 7, 2024 - After my October email went ignored, I sent another follow-up, requesting help for the second time in writing. Yet again, Cohen’s did not respond. Not only am I dealing with a missing prescription and contact lenses I paid for, but Cohen’s also appears to be ignoring my communications entirely. I wonder if Cohen’s offers a loyalty card for each attempt to resolve the same problem? After ten, I might qualify for a free apology.

HORRIBLE EXPERIENCE. Truly deceptive business practices with very overpriced eyewear. NEVER AGAIN.

I have been going to Cohen's and Dr. Durante at Treasure Coast Mall since the 1990's and had never had a problem! Excellent service, rapid completion of glasses and Dr. Durante is one of the hardest working most capable professionals around. As I understand it, Dr. Durante and his loyal crew had a justifiable altercation with the Cohen's Corporate brand and chose to disassociate themselves and move to St. Lucie West. The removal of the 'Cohen's' portion of their outside signage rather backs this up. During that rocky time as well, Dr. Durante had an unfortunate series of serious health issues. Recently, like many people without being aware of these changes, I had to wait months for my glasses to be ready. Three months later and after numerous visits to their new SLW location, the extremely capable Mrs. Durante took over my situation and within a week I had my glasses and Mrs. Durante even generously reduced the price!! They had been in the process of hiring new local American (the old Cohen's brand sends out to China!) prescription eyeglass providers, the reasoning behind the exceptionally long waiting time. The Durante's had started out at this new location with an overload of difficulties and now seem to have worked through the worst and are back on track with their previously acclaimed first-rate service. I will be back! I recommend that those who have been satisfied with the old Cohen's at the Mall to please give them at their new SLW location another chance.

“Hi” I am a new “customer “ went into one of your “stores” March 15/2023 location 395 Flatbush Ave Brooklyn NY 11201. Receive some new glasses I just want to “thank”everyone who works in that store. “You”have the most beautiful understanding very employees in that location.I really mean it from the Doctor to his assistant, who got everything ready, my x-rays and all of those things. So the woman who registered me those beautiful women at that desk, I think them, the person who help me with a plan to all the ladies, the man who putting the prescription in my glasses.I mean everyone in the store was so “amazing””🥰💃🏽💃🏽. they all have the most positive outlook, creative, patience, understanding over standing I think they need a “pay”( 💰 raise!!!,) at least, a bonus,🤷🏽‍♀️. Reason why I say a pay raise from the time I was in that location all type of weird😳🤨people came in, not wanting to buy glasses. Just wanted to waste time wanted to be heard with the most weirdest, outlandish conversations,. And all of your!!employees was patient and” still” made those weirdos🤨😂come in the store !!feel like they was important ,needed to be heard this actually going to spend some money actually wanted some glasses. Knowing they didn’t want no glasses,😳🤷🏽‍♀️😂 and mentally psychologically that could give you a headache, but your employees .Was was always respectful, entertaining the weirdos still helping them, treated them like a paying customer, and that’s creative and a whole lot of mental work!!,,. This is why I say! they need to (pay raise )all of them. These are the names of the most beautiful people that help “me”. 1.Bigups 💰Crystal 2.Bigup’sEsmi 3.Stephanie💰 4.Bigus Tohliyah💰. 5.LuisaBigups💰 6.Daffy Bigups💰 An Dr.Kim beautiful the doctor was beautiful, patient, engaging, thorough. I’ve never had as many tests with my eyes before I’ve never experience those thorough test of testing everything with my eyes. I think him so much he need a raise as well.💰🥰. I most definitely will be back next year for a new pair of glasses. I have been telling everybody about the company in this location once again, all of these beautiful people at this location they need a raise.. 💰💰💰💰💰💰💰 Zgizelle Cozart🥰.

I have bought many pairs of glasses here for me and my family. The service is phenomenal. The prices are always reasonable. I am a bit reckless and have damaged a few pairs over the years. They have always repaired them for me for a fair price. I would highly recommend them . Always a great experiences.

Went to the Wayne NJ store. Everything seemed fine. Glasses ridiculously expensive. Hadn't bought new glasses in a long time so just went with it. Realized something was wrong when I saw the "super premium" frames online for $135. Got a price on the exact same pair from a different Cohen's for half price. Definitely crooks. Emailed customer service several times and no reply other than an automated "someone will contact you in 24 hours". Buy your glasses anywhere else!

Staff is rude. Items are subpar and I should have visited a AD that carries the brand i like