Cohen's Fashion OpticalReviews of cohensfashionoptical.com

AVOID AT ALL COSTS - I paid this store around $1500 for a 1 year supply of contacts, an eye exam, and a pair of single vision glasses in February 2022. I received none of them. The glasses were defective and when I complained they told me I would have to pay an additional $100 to correct the issue. At the end of March - 6 weeks later - I still had not received the 1 year supply of contacts, after repeated calls, visits and lame excuses. When I demanded a refund and a written copy of my prescription, they gave me a bogus prescription that was dated as expired - a classic scam. They refused to give me a refund and the glasses were so distorted they were not usable, and so I left the defective glasses behind at the store. In spite of not ever providing the contacts, being in possession of the glasses, and only providing a useless prescription, they doubled down on their scam and fraudulently challenged my chargeback with my credit card - twice. After months of fighting, I have literally nothing to show for $1500 and my only recourse is to file complaints and sue them. The people who own and work in this business are literally criminals. Do not purchase from this store unless you want to be ripped off, there’s a reason for all the bad reviews.

The store at 275 Seventh Ave told me they took my insurance, but other stores near me did NOT. That was the first in a long series of lies, deceptive marketing practices, and price gouging. Employees of this store are guilty of unethical business practices, which can be seen dating back 9 years 1 star reviews. I doubt the veracity of any 5 star reviews. Don’t purchases at this store. The selection of frames is poor, and the prices are padded. 1. I called my insurance company, and no claim has been made for over 30 days, which is unusual, as stores file quickly for reimbursement. I received an insurance “benefit” in the form of discounts, but if Cohen’s used my insurance, it would be used up. I don’t recall anyone taking my insurance info. I’m pretty sure the “insurance discount” was a sales tactic, achieved by padding the retail. 2. The frames cost $399. I was given a hard sell, and regretted my choice the next day. It takes a ruthless person desperate for commission for the “hard sell”. A good establishment does not push, because you could end up with an unhappy customer. An ethical business cares about customer satisfaction. This shop is happy to fight with you post-sale regret. When I called the next day, I was told I could not return the frames, I could only exchange them. They have no selection! I was told they would order frames of my choice. My choice retails for $214. Factoring in the “insurance” discount ($299), they refused to tell me the difference in the price, and if there is a potential refund due me on the difference. They told me the frames I saw online are probably counterfeit. No, they're not. That's the price to match. 3. I placed my order on a Saturday, and had reservations the next morning, a Sunday. The second issue I had was blue block filters for $349. Clearly an upsell after I read more later. I was told the order for my lenses was already sent to the lab, and the lenses were cut. No cancellation was possible. On a Sunday? I wasn’t given all the info on the blue block filters, like the fact that they weirdly reflect purple. They said they could change them to clear, but they would be less effective? They had discounted those too, but my bill has one lump discount that’s not itemized. All the discounts were calculated on a Post It. I want a refund on the filters, but don’t know the actual cost. They guaranteed I would love them. I don't! Refund me. They gave me free contact lenses instead. I was buying new lenses and frames because I can no longer wear contacts. What business in today’s market has such a rigid no return policy. It’s a “worst practice’. 4. I picked up my new frames, which was 2 pairs. I had ordered 1 new frame and two sets of RX lenses with extras. The bill was $1746 before the discounts, and $1249 after. I have no idea what I paid per item, because the discounts were grouped together. They didn’t set the lenses flush front; they protrude with sharp edges from the front. I was told it’s my prescription. I didn’t think so, and talked to several opticians. The quality of their lab work is strictly mass market default lens positioning. They could have polished the sharp edges. They could have manually calculated the bevel position, so the lenses sit flush across the front and don’t stick out. UNACCEPTABLE for these prices. 5. I have had nothing but defensive explanations for the cost difference of the frames, the inability to stop the order of the blue block filters, and now the lens positioning. I've been GASLIGHTED by 2 employees there. Also hard selled, up-selled, price gouged, given phony insurance discounts, offered phony discounts on padded pricing, and given free gifts to shut me up. They have delivered inferior quality lab work. Every time I called the store, I was told to come in and discuss it in person. This is a really bizarre tactic, where they outnumber you. 6. I’ve been ignored by the corporate head of customer service, Laura V. She didn’t return 2 voicemails and 1 email. Laura and Leah, I want the cheaper frames comped, to make up for the bad quality lab work on the lenses, and the cost of the blue block filters removed from my bill. The non-itemized discounts at the bottom of bill by Mercy are NOT my problem; you don’t do business this way in retail. I want the list price of these 2 line items refunded. Refund me to my satisfaction, and we can settle this.

Below is my review in 2019. As suggested by the below Cohen agent, Ms. Chrissy S, I emailed her right away and then a couple more times afterward, but in vain. Again, to this date, September 19, 2021, I still have NOT received the balance due, about $420, that Cohen owns me from the court case I won against Cohen in 2013. Yes, 2013, Eight years ago!!!! Below is my review in 2019: _______________________________________________________ I won a small claims court judgment in 2013 against Cohen's Fashion Optical for $943. Cohen paid me $520 and still owns me the balance, about $420. I have the NY Marshal to chase after Cohen's for the money, etc... and Cohen still owns me the balance as of to date, 9.23.2019. _______________________ Response from the owner a year ago Dear "Best Buy Max", We would love an opportunity to speak with you further regarding your review. Please contact me directly Christine I look forward to speaking with you. Kindest Regards, Chrissy .S. Cohen's Fashion Optical Customer Service _______________________ _______________________________________________________

I purchase eye glasses (consider health care service) from this store. They scam me by saying they will give me $100 off from their glasses frame in the store. The frame is $399 with $100 off is $299. A day later I found out that glasses frame is normally sell in another store for $49-$59. I went back and ask Cohen's to return but they said they can only give me a store credit plus the staff was very rude with an attitude. They probably use this trick to so many consumers. I want to get a refund but they refuse even I have a proof of them selling overprice stuff. I think I have right to defend myself from being take advantage from the store. I would like to review this illegal crime that Cohen's Fashion Optical selling overprice health care service and reject to refund the consumer when the good/services not as expected. the address of this branch is 117 Orchard St. New York, NY 10002 P:(212)674-1986

The company continues to advertise a coupon for a low cost eye exam. When I printed the coupon and made the appointment, not 1 but 2 different NY locations refused to honor the deal. I had to convince the manager of the 2nd location that the coupon was a legitimate offer that needed to be honored. She finally relented after I literally called up the site and offer on my phone for her.

My wife saw "Dr. Kaye" and was subjected to an hour worth of abuse during her eye exam. I am also going to inform my insurance company that they withheld exam results when they were told my wife was not going to pay three times the amount the glasses and frames actually cost. HORRIBLE!!! Go elsewhere.

Cohens Fashion Optical is a huge rip off. I went there with a Groupon for eye exame and $200 off frames and lens. First she asked me if i had insurance because i would not really get a proper eye exam with the Groupon. They increased the price of the glasses and the lens more than $200 and told me they cost $723 then made like they were giving me $200 off. When I questioned them and asked for a detailed bill they showed the right prices insulted me by tell me what do you expect you are using a Groupon and refused to honor the Groupon that they put out. To boot I checked online and the same glasses and lenses are no more than $300 total. I asked for a refund and was told they will price match. Funny how can you price match when you won't let your customers know what they purchased? The put on the bill lens and frames. Can't imaging how they stay in business with a business model like this. DON'T GET ROBBED BLIND BY THIS CHAIN