The Coffee Bean & Tea LeafReviews of coffeebean.com

Its been a week since I've informed Coffee Bean about their filty dirty bathrooms on La Palma n Walker, n still no response u would think they would be concern especially knowing about Covid

My family and I have several Coffee Bean gift cards. Two of my family members wanted to give their money to me because they know I (used to) like Coffee Bean. I emailed customer service to see if they could be combined into one card. Instead of honoring that request, they said that I had improperly accessed other people's (my family's) accounts. They shut down those accounts and zeroed out the gift card balances. They would not return the money even after all the cardholders asked for the money back. They confiscated about $59 of gift card money from us. California law states that the value on a gift card belongs to the beneficiary, not to the issuer, so I don't see why they think they can confiscate the gift card funds, but it's just me against them. After weeks of emails with customer service, they will only return the money if we provide receipts for the gift cards, which we don't have because most of the cards were gifts. I strongly advise avoiding Coffee Bean--but especially their gift cards. I hope you consider my experience--where Coffee Bean steals our money and demands a receipt to use our gift cards--before buying a Coffee Bean gift card or giving them any of your business.

Fraud. I could not redeem the gift card online that I received for my birthday. There is no one to answer the phones and no one replies to support requests. They have literally stolen the money of myself and family member who bought the gift card. It has all the hallmarks of a scam. This company is a fraud. Steer clear.

This review is for coffeebean.com web store. I purchased around 7 pounds of whole coffee bean from the webstore over thanksgiving, including the expensive Jamaica blue mountain which costs 25 dollars for a half pound(I wrote a review on the JBM on Coffebean.com but was blocked by the company and never posted). I received the beans around December 7th. I drink coffee like water and I don't really pay much attention on how it tastes unless it tastes super bad. After drinking these beans for a couple of days, I felt strange that my coffee tasted plain and watery. I use a super automatic machine so it could not be a brewing problem. I also realized my kitchen no longer has that "coffee aroma" when I brew, and I am surprised how good my lobby smelled downstairs when I walk past that coffee vending machine even with my mask on. Then I realized all the beans I received are roasted between April and June, therefore the freshest Beans I got was Roasted almost half a year ago! I understand due to the sale I shouldn't be asking for the beans to be roasted someday, but half a year go??? This is not acceptable, especially I am ordering directly from the company website, not purchasing from a supermarket or amazon where they might have beans sitting on the shelves for a while. I could only wonder does "The Coffee Bean & Tea Leaf" roast their own beans on a regular basis or does the company just purchase their inventory twice a year. Will Never Purchase from them again.

Absolute WORST -- W O R S T -- online retail vendor we have EVER dealt with. The website is a joke. Oftentimes the available inventory is "sold out". There is ZERO customer service. No phone #. Only email, & who knows how long you will wait for that response. They discontinued the "chat" option because it was so poorly handled that even they just gave up on it. Great capsule product, but we gave up for no other reason that HORRENDOUS customer service "trying" to be an online customer.

If I could give this place 0 stars I would post it 1000 times. I dont usually go to coffee bean, for i usually go to starbucks. Today was an exception going to coffee bean, only because i was with my family at a tourist area visiting the mission inn festival of lights. I am an ER nurse and I know all about patient satisfaction or at least customer service and is all about having patience...its my job! Nurses also have one of the most HONEST jobs! so I am not here to personally attack anyone or personally attack a business...I am totally HONEST because i visited this place, made a huge order and am completely upset that i was totally disrespected by the staff! Sadly, the supposed manager who happens to be a heavy set/ obese Caucasian female wearing black lipstick was the one who is making me have to come down to this and make a long a$s review! 1/4/2020 @ 8:55pm After having a nice walk around the beautiful scenery of the mission inn festival of lights, my whole family and I (group of 7) had a bite to eat and wanted to relax and look around some more after with a few warm drinks.... the nearest walking distance was The Coffee Beanery. As I wait about 15 minutes in line for about 6 warm drinks, I already saw the unhappy aura coming from the barista/ staff, I immediately had empathy and understood that they were not having a good day with all these customers and so little staff. I didn't mind the wait. I waited for my drinks and even walked up to the side of the counter to wait for my drinks and gave the heavy set female barista a smile. She didn't react, she appeared diaphoretic and was unkempt looking. I wanted to say something to make her smile but just brushed it off... My drinks were layed out in the counter after she was finished with them, I simply asked politely if she had any cup holders only because I did order 6 drinks, and my whole family was outside of the store. the small counter was already filled, and I didn't want to lose my drinks, so I hollered out through the window to my brother for help. In a rude monotone voice, she said, "Sorry no." Im not asking for her to kiss my foot and sprinkle glitter over my head all while saying these words! all I ask is for her to be kind and atleast let me feel better! I brushed it off...again im very patient. As my brother and aunt came in to help, I was confused on which drink belonged to whom. i ordred 6 drinks! I wanted a simple explanation and was still very polite. when I asked for a little help, she gave me a HORRIBLE attitude and said, "its already all labeled." the drinks were truly labeled but she had very bad writing too. Her "HC" for hot cocoa, looked like an upside down 4L. Her "HL" for Hazelnut Latte looked like 4T...etc... all in all, I was unable to read it all, end of story... when I asked if she could explain it all again to me... she completely ignored me this time and just shook her head. This time I became upset. never in my life have I barged out carrying 4 drinks in my arms and completely embarrass myself in a up class crowd. not only that, my family was wondering what was going on when I came out the store! I also found that they have called two security guards because they were petty with their work. this whole experience with The coffee beanery is upsetting. I was so upset because it ruined the time I had with my family and we all left early. I came back into The coffee Beanery to get a business card and the staff refused to give any names. all in all, not end of this story...I will go to district about this. its NOT okay to treat people this way only because you have a job that you don't like. I have sent emails here and there to the corporate office, better business bureu on how she handled my family's drinks, left yelp reviews, google reviews, and been texting my family who was part of this unsettling experience to do the same untill we get recognized. It is not okay to be treated the way she treated me & my family's drinks. This is for the coffee bean located at 3712 mission inn ave. Riverside, CA.

354 Five Cities Drive Pismo Beach CA 93449 USA is the location closest to me and there is an employee named Heidi who always chooses to be rude/mean to me. No other employee treats me like this. I see Heidi at the register frequently and she corrects me when I ask for "a latte with dark chocolate" by asking me if I meant to say "a dark chocolate latte". I don't try to purposely order my drink the wrong way, or the way Heidi likes it to be ordered, I just sometimes add on the dark chocolate at the end. I leave a tip every time, I used to work at a coffee shop and I know how important tips are, and I always say thank you. Even after Heidi has been rude to me at the register, I still leave a tip. But Heidi chooses not to say thank you or even acknowledge the tip and never says thank you to me on behalf of The Coffee Bean. I have gotten to the point where When I walk inside the store and see Heidi at the register I start preparing myself to make sure that my experience won't ruin my cup of coffee.

354 Five Cities Drive Pismo Beach CA 93449 USA is the location closest to me and there is an employee named Heidi who always chooses to be rude/mean to me. No other employee treats me like this. I see Heidi at the register frequently and she corrects me when I ask for "a latte with dark chocolate" by asking me if I meant to say "a dark chocolate latte". I don't try to purposely order my drink the wrong way, or the way Heidi likes it to be ordered, I just sometimes add on the dark chocolate at the end. I leave a tip every time, I used to work at a coffee shop and I know how important tips are, and I always say thank you. Even after Heidi has been rude to me at the register, I still leave a tip. But Heidi chooses not to say thank you or even acknowledge the tip and never says thank you to me on behalf of The Coffee Bean. I have gotten to the point where When I walk inside the store and see Heidi at the register I start preparing myself to make sure that my experience won't ruin my cup of coffe.