The Coffee Bean & Tea LeafReviews of coffeebean.com

I visited The Coffee Bean at the Vegas airport. Ordered a large x-hot chair tea. Gave the cashier a $50 she gave me change for a $20 and refused giving me change.

TERRIBLE CUSTOMER SERVICE! They cancel orders with an automated response. I tried to contact them to confirm the order, but they don't respond.

I bought $80 worth of coffee from their website coffeebean.com, and they sent me outdated coffee. They dont have a phone # to call, they only have a form to fill out on their website in order to contact them. I have filled out this form at least 8 times in the last month, I have included all of the required information like the order number, and my contact phone and email. There is an auto-reply email sent to me each time saying that a customer relations specialist will be contacting me. NO ONE EVER CONTACTS ME!! Its been a month and a half now, Such bad business

Customer service is unavailable to assist in simple things such as checking gift card balances. Followed instructions when prompted and was given a message to go to the website. Nobody was there to answer questions regarding my gift card balance. They said to write a request and wait for a reply. Really ?!?! Isn't there a better system to retrieve gift card balances than this ? I still haven't received an answer regarding how much is left on my gift card.

Dead insects in the food - the waiter did not care, and seemed angry when I told her. I didn’t get apologies or discount, but had to pay the full amount. The food was not served at the same time, so the food was getting cold, while waiting at the rest. The food was crazy expensive, and really low quality.

Coffee tasted burnt, customer service was horrible, talked to me like I was dumb, complained about having to toast my bagel, couldn’t make hot coffee flavors iced and were mad when I asked. They either need better training or new employees. Take the short walk to Starbucks. 100% do not recommend.

The customer service is HORRIBLE at COFFEE BEAN, not friendly, don't acknowledge customers, they definitely could use some training on customer service, and of few of them are rude especially ALEX, I enjoy the product but can't say the same for CUSTOMER SERVICE !!!!!!!

The customer service does not answer they’ve had the outgoing message due to Covid they’re not answering their calls yet Starbucks is answering their calls all along you sign up for their program yet you don’t get points when you go into the restaurant they say the computers work half the time customer service doesn’t send you an email response back very poor way of doing business they shouldn’t have incentives when they don’t honor them I added 10.00 it’s not showing up I was charged on my cc