Jelena P.
Bad customer service
Quick delivery but the customer service was really bad. the replies to my questions were very rude and unfriendly. Also, the dress I ordered wasn't as advertised and there is no return or partial refund possible.

CoCo's Bride, an engaged cross-border business, offers wedding dresses, bridesmaid dresses, prom dresses, flower girl dresses, and other related fashions and accessories. The company-owned barnd name, CoCo's Bride, is a registered trademark in both China and the United States. Now it is well-known, reputable brand internationally. The company has sold CoCo's Bride brand wedding dresses and special occasion dresses to more than 200 countries and has established long-term cooperation with many wholesalers.
Cocosbride (cocosbride.com) has 88 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Costume & Wedding · San Carlos, California
Excellent

Costume & Wedding · San Jose, California
Excellent

Costume & Wedding · San Leandro, California
Excellent

Costume & Wedding · Los Angeles, California
Excellent
Showing 36 reviews with 1 star · Clear filters
Jelena P.
Quick delivery but the customer service was really bad. the replies to my questions were very rude and unfriendly. Also, the dress I ordered wasn't as advertised and there is no return or partial refund possible.
Eden S.
Honestly most of these reviews are fake. The quality is what you would expect for such a cheep dress. The photos they use are ripped off legitimate websites that have the original dresses, and the ones they seen you are cheap knock offs. Which is understandable the dresses are so cheap. I got sent a COMPETELY different color to the one i ordered? I ordered champagne and got just plain white haha. I have requested a refund but they just ghosted me . Currently going through paypal to get it refunded. Their 'personal altering' service is useless and doesnt fit to your size at all. Honestly i gave it a go because i thought maybe just maybe i could get lucky, but it was exactly as expected.. a terrible experince.
chris
It has been brought to my attention that Coco's Bride has been stealing photos of my wedding dresses to promote as their own product. They have also watermarked these photos. I have been informed on multiple occasions by different customers and I would like for people to do your research before ordering from this website. Other businesses have worked hard to build their shop and Coco's Bride has been doing nothing but copying and pasting photos from other websites to build their own.
Anthony
Absolute rubbish company. Refused to take my fiancé’s concerns seriously when there were at least 5 stains on a white dress when purchased. A few of them looking like blood stains. It was a $300 dress that looked completely different from the photos on the website. They just ignore you, know they’re doing the wrong thing and hope you’ll shut up about it. Don’t go near them.