Eduarda M.
Do not purchase from Coco’s Bride.
Do not purchase from Coco’s Bride. My experience with this company has been extremely negative due to their misleading refund policy, refusal to honor quality issues, and lack of transparency. Their refund policy is worded in a contradictory and vague way that allows them to selectively enforce it. On their website, they state that if a customer simply decides they do not like a dress and there is no quality issue, a 50% restocking fee applies. However, they also state that custom or made-to-order items are returnable if there is a quality problem. Despite this clearly written exception, Coco’s Bride repeatedly attempted to offer refund amounts that do not exist anywhere in their policy, refusing to apply their own terms correctly. In my case, the issue was not preference — the item I received had a clear and significant quality defect. The dress I received looks nothing like the dress shown in their listing photos. The difference is so extreme that it would be laughable if it weren’t so disappointing. The fabric is extremely cheap, flimsy, and poorly constructed. Threads and stitching are already coming loose, the fabric sheds and separates, and the item is not wearable. The photos on their website do not represent the actual product sent to customers. I provided clear photographic evidence showing the defects and the drastic difference between the advertised item and what I received. Instead of addressing the quality issue, the company repeatedly deflected, reused scripted responses, and attempted to force a partial refund that is not supported by their own written policy. Another major concern is review suppression. I attempted to leave a factual, polite review on their website describing my experience — similar in tone to this review — and it was never published. Coco’s Bride does not appear to allow honest reviews through their platform and instead selectively displays reviews that benefit them. This further reinforces the lack of transparency in how they operate. Fortunately, I paid using Klarna, which allowed me to dispute the transaction. I submitted documentation including screenshots of Coco’s Bride’s own refund policy and photos clearly showing the defects. My payments are currently paused while Klarna completes their review process. Coco’s Bride has worded their policies in a way that they believe gives them discretion to deny refunds; however, the way their policy is actually written works in the customer’s favor. The vague and contradictory language makes it clear that items with quality issues are eligible for return, which they continue to ignore. Based on my experience, this company is not trustworthy. The products do not match their photos, quality issues are dismissed, refunds are arbitrarily limited, and honest reviews are not allowed. I would never purchase from Coco’s Bride again and strongly advise others to avoid this company entirely.