SafeNest RelocationsReviews of coast2coastrelocationusa.com

Absolutely the worst experience of my Life. Original quote over the phone was around 5700. After movers arrived with the truck now the price changed to over 9000, otherwise they weren’t going to take my things. Had to wait 14 days for my things to arrive, which was delivered by a third party company. The delivery driver demanded that I pay him cash before he unloads my belongings. Total nightmare from start to finish. Stay away from moving companies all together

🚨 CONSUMER WARNING: Avoid Coast to Coast Relocation at All Costs 🚨 (Especially if you’re moving from California) My experience with Coast to Coast Relocation was an absolute nightmare from beginning to end. If you value your time, sanity, and wallet, run—don’t walk—away from this company. Let’s break this down. ⸻ 1. The Price Changed Constantly — Without Warning or Logic The quote started at $3,500, then ballooned to $6,500, then suddenly jumped to $7,500, only to drop back down to $6,500 before ultimately landing at $7,000. When I questioned this bait-and-switch approach, Tori’s explanation was incoherent and inconsistent. When I asked for clarification on cubic footage (I had packed everything into a 6x12x5 trailer, ~360cf), she insisted I needed 800cf of space based on a mysterious “software formula.” Tori claimed my move involved “214 pieces,” including padded space. But when asked to explain how that calculation made sense, the answer was vague and unhelpful: “The 800cf is a formula of L x W x H and is totaled up at the end of your item list count… the box count, and sizes make up total estimated space as well.” That’s not a justification—it’s a smokescreen. ⸻ 2. They DEMANDED AN ILLEGAL 8% Credit Card Surcharge Yes, EIGHT PERCENT—not 2%, not 3%, not even 5%. When I pointed out that this is a direct violation of California Civil Code § 1748.1(a), which prohibits merchants from imposing a surcharge on customers who elect to use a credit card instead of other forms of payment. Under this law, businesses in California may offer discounts for cash, but they cannot charge additional fees for credit card use. As such, the surcharge is unlawful and unenforceable. Unphased by this clearly legal violation, Tori doubled down. “There are no exceptions with the credit card option…” “My supervisors are involved in every aspect… There are no exceptions with the CC fee.” No apology. No correction. Just a flat refusal to obey state law. I even gave her one last out: “You’ll have to ask yourself what you covet more: the illegal 8% credit card fee or the $6,500 sale.” She chose the illegal fee. ⸻ 3. Confusion by Design: They Refuse to Work Over Email I requested to communicate via email for clarity. Tori insisted on phone calls, constantly pressuring: “I cannot do my job for you without a call… this is what has been asked of me by my supervisor…” “Please call me within the next 30 minutes…” When I reminded her she agreed to do this over email, she wrote: “You are correct Sir, I have agreed to finish this via email. (For a moment I was allowing my compassionate side to intervene again…)” In other words, choosing email made me “compassionless” in her eyes. That’s manipulation. ⸻ 4. Death by Paperwork The process was a maze of contradicting emails, duplicate chains, and legalese. She started threads with confusing subject lines like “final countdown (haha),” and constantly redirected or changed the conversation. Even keeping track of her latest quote required a spreadsheet. ⸻ 5. They Nickel and Dime You Every Step of the Way Stairs at my building? Could be $0… or $75… or $150—depending on the mood of the movers that day. If I pulled my own parking permit, maybe the fee would go away—but there were no guarantees. When I asked what insurance came with the “full pack,” the response boiled down to this: “It covers all items on your inventory list at $0.60/lb per article.” Oh, and if you want actual insurance? You buy it yourself, separately, through Baker International. ⸻ 6. Tori Doesn’t Know How to Sell—Let Alone Close Despite my repeated pleas to end the chaos and finalize the booking, she kept pushing like a telemarketer with no sales training. I finally said: “Time to stop selling and start closing.” She replied with the ultimate dodge: “Time to either commit to the reservation… or start this process over with another company.” So I did. ⸻ 7. They Let the Whole Deal Die Over an Illegal Fee After dozens of emails, hours of my time, and their own offer of $6,500, they let it all fall apart over an illegal credit card fee. Tori even tried to guilt me into accepting it: “I’d rather not have to work a 20 hour day, but today has been worth it to finally have you booked and happy…” If violating state law is part of your company policy, then I’m not the one wasting your time—you are. Moving can be stressful. Don't let that stress lead you to making the horrible mistake of hiring an abusive company like Coast2Coast Relocations!

BUYER BEWARE!!!! The first part of the move was amazing. The packing team in California were great- the Forman was great. The second they got all my money (8 GRAND!!!) it went downhill. I just got to NJ where my items were delivered- not only is my furniture damaged and not put together properly, but I am missing numerous items. I paid extra shipping for my VERY expensive gun safe- and both knobs were knocked off and it’s so damaged it doesn’t open properly. This is a multi thousand dollar gun safe. I also received items belonging to someone else- so I assume they received my items. I imagine when this person realizes what I have- he will be just as angry that he’s missing items. Since the move took exactly 21 business days (the exact maximum amount of time- my items were being damaged in storage. I also could not move out here until they were delivered so I had to have someone else here to receive the items; so clearly this company took advantage of that and poorly attempted to put some furniture together (incorrectly at that). I am livid - and of course since this company was paid in full BEFORE items were delivered - they treated them like garbage. I have very expensive Ethan Allen furniture. Not garbage. I couldn’t be more upset with this company. The positive reviews were very deceiving as I choose this company based on them. If you have crappy furniture and items that can be damaged without care- then by all means- try them out. If you want your things all to arrive without damage- do yourself a favor and use someone else. Once the person who’s items I have realize they’re missing things too- they will be just as upset as me and I’d be happy to release those items - as soon as this company reimburses me for the items they broke and replaces the items I am missing. I would have given negative stars if possible. I have a feeling much of the positive reviews were from employees, as you can see most of them have only a review for this company. I also can’t imagine they were this careless with ONLY MY ITEMS!

We were promised a specific pickup date and assured we wouldn't need a backup — only to have them change it last minute. Despite sending exact measurements and being told our estimate allowed more than enough space, they showed up and claimed we had too much. They said they had their own fleet of trucks — instead, they arrived in a rented one. Promised three movers and a foreman, but only two showed up with the foreman. Delivery was guaranteed within 1–3 days due to the slow season, which is why we chose them. Instead, we waited 11 days. Our items arrived in a completely different truck, and the condition was appalling: damaged, filthy, broken, missing parts, and soaked. Boxes were destroyed, including our TV box which was literally wet. Furniture had deep scratches, chips, and skid marks. They refused to provide an invoice for the thousands we had already paid, then tried to overcharge us by more than $1,000. Worst of all, they wouldn't even open the truck until we paid — we weren’t allowed to confirm our items were even there. Communication was non-existent. Emails were ignored. This company is unprofessional, dishonest, and should not be in business. Avoid at all costs. All of these 5 star reviews are AI generated. They all sound the exact same and they’re spamming their page to cover up the actual 1 star reviews. They’re also taking points from the 1-Star reviews and making sure to add them to the 5-Star reviews. This should be illegal. DO NOT GET SCAMMED.

This company is an absolute Disaster! They gave me quote, that we confirmed 4 times through Email that was Valid and accurate quote. I got on an hour long video call to show all our belongings as well. Reconfirmed pricing. When they packed everything, they told me NOW pricing has increased by almost 50%!!!! We`re talking about extra $8000. And now they`re refusing to release our belongings and holding hostage. We will see you in the court!

Coast2Coast was absolutely the worst company of any kind that I have worked with. They suck you in as a customer by giving you a low quote and then increase the price when the movers have arrived at your house and you don’t have a choice. In our move they demanded $4,730 more or they wouldn’t pack and move my household items. When they arrived near my home on the delivery end the drives started he couldn’t make the turn into our location and we were forced to pay $1,200 in cash to have our goods put into a U-Haul truck and wait an extended time to have to goods brought to our house The local movers they hired to move the good and deliver them to our house didn’t inventory the items and have sign off in each box. They also refused to put together 2 tables and a bed and suddenly said they had to leave even though they hadn’t finished the job. We provided Coast2Coast with our “First delivery date” weeks ahead of the date and we were told that we would receive an e-Mail NLT 5 days before the date to give us a status on the delivery. They didn’t contact us 5 days before or 4 days before or 3 days before. When I reached out to the by e-Mail and phone they didn’t answer ANY of my inquiries. Please save yourself a lot of headaches and additional costs if you are planning a long distance move. This company may be alright for a local move but based on our horrible experience I highly recommend that you look elsewhere if your doing a long distance move.

Coast 2 Coast Relocation did a great job helping me move. They handled all my home items with care, used proper protections, and offered a good price. The process was smooth and hassle-free. Highly recommend!