SafeNest RelocationsReviews of coast2coastrelocationusa.com

I am an experienced mover, I've moved coast to coast 3 times, and from WA to CA with few issues regarding my personal items. I am a champion packer, in fact I've lost only two items due to breakage in the above moves. When I received my items from Coast to Coast every box marked fragile (big red stickers, very visually noticeable) seemed to have been used like soccer balls. I lost priceless memories of my parents, broken picture frames etc. OF the items that they 'professionally' packed, I lost the TV (sentimental value, it had belonged to my deceased son), the microwave, the bed frame (it's metal, how?) and a plant stand, wrapped by them. There was also confusion about the delivery date, I let them know when I was moving in and they said it would be 7 to 10 days. I thought, and my fault for not clarifying, it would take 7-10 days to get there by my date. It wasn't, it was after my date of move in, 10 days without a bed etc. I had to buy an air mattress and sheets to get by. I don't use Zelle for security reasons so I paid them via wire transfer which was easy enough though there was some confusion w/ the instructions. The individual movers were all very nice, I just wish that my items hadn't been turned into shrapnel. They did offer free 3rd party "insurance", it's a slogging complicated process that results on pennies on the dollar. Use someone else. Edited 12/22 I still haven't received the check for my losses. The $125 check. I mean, seriously? This company is made of FAIL.

First, the sales will tell you anything to get you to sign with them. I had a BIG move so they wanted this job!!!!! Then I was sold the job and told even if it goes over the 4,500cf I would not be charged any extra fees. My sales person, Tori, had in writing that my price was binded. Then I had to leave some of my things because they said they couldn’t take them because I was over my cf. this was a $30,500. Would NOT recommend for a coast to coast move. Today they delivered half of my belongings to a storage unit and the 18 wheeler shows up with no lift gate and nothing to get the stuff off the truck. MY SON had to help them with his motorbike life which is not rated for the weight for a safe and toolbox. They knew they have super heavy stuff on the truck that required a lift. The only person worth dealing with was the foreman, Anas.

The packers did not use proper packing materials and safety for our items. Many things were broken, damaged or lost. We were told our items would be kept separate in New Jersey once they were packed from Pennsylvania. On arrival in Arizona other people’s items and belongings were mixed in with ours, which we gave back to the drivers! The company accepts no responsibility for the damage. Other than the $.60 a pound because we did not take out any extra insurance with them. We were given a quote of $9000 total on the day the truck arrived to pack our goods it jumped to almost $13,000. We were only offered $84 for all the reported lost or damaged items. They do not give you detailed plans of what happens to your belongings or give you any tracking capability in this day and age they should be able to keep your belongings actually on a video link so that you can see them track them and follow them. Poor communications about final payment . I regret that we use this company.

The beginning: from the beginning every thing seemed like it was going to be a positive experience. Talked with Stephanie and then to Melanie. We mostly worked with Melanie at the end, until we were told to call logistics once the stuff was picked up. The movers showed up to our storage unit, which my wife and I loaded everything into either buckets or home depot moving boxes. We had to pay up front ($2770) and estimated the volume of stuff. Then the team that showed up loaded the truck, and low and behold, the price increased. The increase was about $1000 over what was quoted ($7728) (ie more than 15% of the quote). But the guy had a nice mercedes that he arrived in. They loaded the 10x20 storage unit into a 28ft box truck and took our stuff away. The middle: Here is were the issues started. We were told by Melanie that 1, we needed to provide a FADD (First Avaiable Delivery Date) and that would be the first day that they would be able to deliver. Since this was cross country, CA to GA, they had 0-21 days to complete it. Okay. So being out of town up to Aug 1st, I gave Aug 1st as FADD thinking that they would pack up and do some logisitics and see about it arriving around the 1st. Nope, I was wrong. Well not entirely as the explanation of FADD could have been better. I called and they told that that it would be there after the 1st and within the 21 days. Great since I was leaving country from the 18th to the 26th that would be just freaking great. The person on the phone, Erica, at the logistics was not the most helpful person. However the stuff did happen to arrive on the 12th. Still not good but doable. The Ending: We did receive a message that the good were loaded on a truck from CA heading to GA. Sunday the 10th we get a call that the driver will be there tomorrow. That is great, I don't have anything going on, on the 11th. Well, the driver miscalculated the drive distance and did not make it until the 12th. We agreed to meet at 645... Driver didn't get there until after 0800. Driver texted that they don't have cell on their phone and can only contact in wifi areas. The fact that the delivery driver can't even afford to have cell phone service is shitty of the company. So finally the driver showed up.... in a small box truck... coming from the east coast. By this time, our goods, were loaded in Oakland, unloaded in Sacramento, loaded in Sacramento, unloaded some where on the east coast and reloaded into a box truck on the east coast and delivered. Not what we were told. I was told to make sure that the unloading spot was good to have a semi-truck unload. But that was not needed. So you know how hard it is to find a storage unit that can accept a semi? So now, lets unload the truck. WITH ONE GUY! WTH! Due to my obligation and the fact I was told upfront that they were going to handle the unloading, the fact that my wife had to assist the one and only driver in moving a couch and 1200 cuft of stuff really is unprofessional. And the fact that many boxes looked as they were thrown and disgarded is also unprofessional. Also, expect to pay via not credit card, pay 25% upfront, 50% when they take your goods (don't forget that they will upcharge you for it) and then another 25% (even before they unload). The bad reviews online where coast2coastmove claimed that the reviews are for a different company should be believed to be the TRUTH. I have moved several times with moving companies and this was by far the WORST experience.