We bring elements of the outdoors and the city life together by designing functional, stylish apparel and accessories you can take anywhere, from MTN 2 CTY.
Coalatree (coalatree.com) has 13 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 5 reviews with 1 star · Clear filters
Mike D.
I ordered a pair of shorts on June 23 and as of August 13th no shorts delivered and three emails to customer service unanswered. There is no phone number to call. I feel totally ignored and ripped off. I like the shorts but delayed delivery with no communication is unacceptable and unprofessional. Customer service is nonexistent. Is this company still operating?
Kathryn M.
Zero stars. I never received the item ordered in April. I'm going to file a fraud claim with my bank. Do not order from this company. Customer service will not respond to my emails.
Jenny G.
The worst post-sale customer service I’ve ever received. If you are sure about sizing and what you want, great, but if you need to return or exchange anything, avoid at all costs or you’ll be 2 months in and still without your return/exchange, and they just straight up ignore your emails.
Juan N.
Paid for shipping in my order then I was charged an additional 75 euros when I went to pick up my items. Speaking to their customer service was frustrating, all they do is say "damn that sucks" despite the cost being their fault. Would not recommend buying from them.
Dani
To be honest, products from coalatree are great, but the postsales service and shipment is terrible. Bought from kickstarter campaigns and the awful job they do with declaration of value and taxes is terrible, you end up paying +50% of the price of the product. Never more
