CoachbitReviews of coachbit.com

Response from CoachbitJul 1, 2022

Dear Wenlie Thank you for leaving your feedback. At Coachbit, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. I have personally tried to reach out to you today via phone and e-mail. Please could you send me an e-mail directly with a time and date that would suit you for a call so that we can find the perfect solution together? Yours sincerely, Matthew Gardner Head of Customer Experience [email protected]

Response from CoachbitApr 7, 2022

Hi Lisa, I'm really sorry to hear about the experience that you and your son have had with Coachbit so far. We agree that it is extremely important for the coach to be on time every day for their coaching sessions to ensure that they set the right example. In our phone call with you earlier today, we mentioned we've investigated with your son’s current coach to understand the cause behind your experience. We identified a few gaps and opportunities for improvement going forward and will be addressing these as a matter of priority. As discussed, we would love to continue to provide coaching to your son. Given the frustration you've experienced over the last few days, we'll identify a new coach who will partner with you and your son as we move forward together on his coaching journey. Once we've confirmed Harry's new coach we'll connect with you so that Harry can resume coaching again starting next week Monday. Additionally, we've added a free month of coaching for Harry to help get his coaching back on track. If you have any further questions or concerns, send a mail to [email protected]. Regards Mike Cheney Head of Customer Experience

Response from CoachbitJun 24, 2021

Hi Apichaya! Thank you for your review! We’ve tried video calls in the past and found that many students become overwhelmed with a video call each day. We’ve found a combination of voice notes and text messages have been effective at keeping students engaged in their sessions, allows them to build rapport with their coach while still being able to maintain a daily consistency without getting overwhelmed. We are so pleased to hear that Coachbit has benefitted your daughter!

Response from CoachbitJun 24, 2021

Hi Nonhlanhla! We are happy to hear you have already seen some improvement in your daughter’s behaviour. You’re totally right - developing habits and skills takes time as well as consistent, frequent and deliberate practise. We know if your daughter keeps taking one tiny step each day the skills and habits she needs are guaranteed to be built. Have you seen changes since last you reviewed?

Response from CoachbitJul 12, 2021

Hi Tracy! We are happy to hear you have already seen some improvement in your daughter’s organizational skills. You’re absolutely right - developing habits and skills takes time as well as consistent, frequent, and deliberate practice. We know if your daughter keeps taking one tiny step each day the skills and habits she needs are guaranteed to be built. Have you seen changes since last you reviewed?

Response from CoachbitJul 12, 2021

Hi Motlantji! We are so pleased to hear you have found our content beneficial. I have passed your kind words onto coach Amy. We’ve recently launched an update to the Coachbit app and you’ll see some new tools that will help maximise your organization and focus.