Michelle N.
Nalina Naidoo Jonathan was allocated to my daughter…
I did not receive an email but saw the response on trust pilot directly. Please contact me on michelleth*nedbank.co.za or michthammiah*gmail.com Replace * with @ Jonathan was allocated to my daughter after a month of her starting the programme with another coach who took on a new role and could not continue. I found my daughter more positively impacted by her previous coach and has commented that she provided more information and was better prepared than Jonathan is. Unfortunately the timing change of the coach was very early in the process and this may have influenced how we perceive a Jonathan
Response from CoachbitSep 15, 2021
Hi Michelle, We’re so sorry to hear that your experience has been less than exceptional. Thank you for your candid feedback. We’d love the chance to try and fix this and ensure you get the best experience possible moving forward. Firstly, we’d like to offer to switch your daughter back to her previous coach that she had a better connection with. We’ve moved some things around to create the additional availability so that this can happen. Secondly, if you’re open to continuing with coaching your next month is free by way of apology for the experience so far. I’ve sent you a mail but will try give you a call as well to get this sorted for you.