CNA InsuranceReviews of cna.com

Awful company. No communication. Immediate payment or they stop coverage. I am better off without them.

Raised rates again 1/1/2024. They say they sent a letter. May 31, 2024 received a letter dated 5/1/2024 saying Long Term Care policy would be canceled in 35 days if shortfall (2 Increased payments not made by 6/6). They do not take payments over the phone. They do not take checkfree. Payment must be paid or policy canceled. They suggest overnight mail. With their pro-cancelation policy I don't expect it to arrive on time. Best estimate We have paid $18-20K toward a Long Term Care Policy and now that we may need it (Wife has MS, I have CKD and diabetes, they want us gone.

Car acident insurance worst company not responsible for damage that other party involved no comunication at all calling no one answer my expiranice 0 they need 2 months to investigate claim

Do NOT take out a policy with this company. WORST experience I've ever had dealing with my mother's long term care insurance. PILES of hoops they made me jump through only to deny her claim. We are in the process of suing for the premiums she paid for for 15 years. STAY AWAY

Is ZERO STARS an option?!?!? This company is a bunch of crooks. I have a legitimate claim and they are refusing to pay the claim out because I did not "ask for permission first". My car was actively leaking oil all over my driveway so I took it to the closest repair shop. I was even hesitant to start it to take it that far based on how much oil was in my driveway. Sun Devil Auto is right around the corner from me and they are not a fly by night shop and are very reputable. They fixed the issue and when I tried to get reimbursement, I was told no. Even the guy on the phone said that due to saving costs, we can't honor a claim after the fact. It's a hard and fast rule. This company is TRASH and should not be trusted!!!

Expensive. Unauthorized charges. Scam.

My mom will be 90. She has dementia. She is in assisted living. I’ve spent hours on the phone with multiple representatives from CNA. One person says they have the paperwork, another person tells me paperwork hasn’t been received. FAXs seem to get lost. Emails go un answered. My mother has paid into this for years. CNA makes it very difficult to get reimbursed. I imagine many seniors just give up. This seems to me, a form of elder abuse….confuse them with massive amounts of paperwork, legal jargon and excessive wait times on the phone. How many years can an ailing senior fight this fight?

This company finds every which way possible to delay the claims approval process and then when approved they find ways to avoid paying claims.... can't find file, deposit was rejected from bank, don't have the info you sent us 3x, our systems are down, we didn't get the fax/email... Two of us are assisting my mom who has been paying premiums for over 25 years!!! We've been calling, faxing, emailing, using their portal, etc for months and have not received one penny. I feel sorry for elderly people who have no one to help them navigate this nightmare. I wouldn't be surprised if many of them don't survive long enough to get a payout. Money truly is the root of all evil!