CMA CGMReviews of cma-cgm.com

If there is a zero star I will choose it. Their staffs in Singapore office only knows how to say 'everything is indicated on the arrival notice'. We paid for the arrival notice on 27 Jun 2022 via a personal bank account and they did not even reply, refused to release our container to our haulier and they did not mention anything till we called them only to say they don't accept 'cash'. I told them we did a bank transfer which means it's not cash. They then changed their tack and said 'We do not accept personal account bank transfer'. I said fine. We transferred again from a corporate account. They said they will refund the money to my personal bank account. After several correspondence only did I realise they needed my ID, a refund letter, bank details and their invoice to process refund. After that, no reply. I emailed their so called ecustomerservice email which is so bad, then they sent an email to show me their international office which obviously did not solve my problem. Then I had no choice. Email their Singapore office again. Then their international office replied the long email to say they are closing the ticket since we are in touch with their Singapore office. Like hey, if you are going to check every email from your ecustomerservice email then why could you not solve the problem to start off with? What is the point of hiring so many useless staffs all over the world when they are just pushing the job to everyone else where in the world? Your carrier service really is horrible to the maximum!

Never deal with this company. You may lost money and time

Scam !!!! Huge scam scam scam scam they stole my money and my package !!

Absolutely the WORST in the business. I work with at least 5 other carriers on a daily basis and there is ALWAYS an issue with CMA. Not only that but it takes them literal months solve a problem. They take forever to write back to you, their website is awful. Just a terrible terrible company all around. Truly wish they'd go out of business. I would LOVE if we no longer had to deal with them. Just awful!!

They failed to provide the Arrival notice even after the vessel arrived. Two days later, I still did not get the arrival notice, resulting in a manifest hold by customs as the entry could not be filed in time. Their help line is terrible. Spent close to an hour every time I called them and even then the issue was not resolved.

Ik ben zeer ontevreden over CMA CGM. 14/12 werd mijn container verzonden vanuit Antwerpen Belgie naar Dar es Salaam Tanzania. Mijn container zou in eerste insta tie 17/02 aankomen. Inmiddels is de aankomst datum al 9 keer gewijzigd zonder reden en/of notificatie. Op dit moment staat er dat de container 28/03 zal aankomen op bestemming maar bevind zich op Port Klang Maleisië wat heel apart is. Volgens de website van CMA CGM zou het 56 dagende duren. Ik zal niet meer via CMA CGM versturen en raad ook iedereen af hiermee zaken te doen. TCLU4625490

Having been in the industry for 20 years I have never dealt with such a shambles of a shipping company. Roughly 400 containers booked and paid for to ship to Turkey from the UK. Around 1/4 of containers never turned up to load at shippers premises after being booked with approx. 2 months notice. Then around 1/2 of containers that were shipped have been sitting at transshipment port in Beirut for 3/4 months with no advice or updates from customer service even after asking about a dozen times over a few weeks. Have been asking for updates for weeks and weeks, any emails sent to CMA (sales/customer care/exports all in copy) are ignored, asked to escalate to head office - promise of response - nothing. Been asking for ETA of these containers since early January - nothing, they cannot even tell me when my containers are due to arrive. My phone calls are either cut-off or promises of getting called back never happen. Absolute shambles, will no doubt end up in court. Despicable company, I feel for anybody that works here or does business with them - good luck if that's you.

This company service is extremally slow and not efficiency. We requested the invoice to get container release, but, they never, never, never send invoice to us on time, happened so many times already. Because of the this ,our client and our company have to pay extra to finish the job. Compare to another shippers, they are all busy doing their business, such as MAERSK, MSC , COSCO etc., but none of them like CMA CGM, super slow! It's seems like the employee in the CMA CGM is not working at all. So disappoint and don't know why CMA CGM can be the one of the biggest shipper in the world! We are now ask our client, DO NOT use CMA CGM in the future anymore! Not reliable at all.