CMA CGMReviews of cma-cgm.com

Email requests sent to CMA CGM are being ignored. This is not the first time CMA CGM showed such poor performance and lack of professionalism. Extremely disappointed with CMA CGM's poor service.

Staff routinely lie to you over status of release process. They don't communicate ANYTHING that may be required from your end. You have to chase everything. UK staff are not actually the release team, the release team have no phone number. UK team cannot action releases at all. They message India to get them to do it.

They will never clearly inform what documents they need. Most of the documents they trouble for is not required by the government. They take it for themselves. Every day, they will ask for a New Document and keep charging you for the warehouse. And the next day a New Document. They also do not clearly inform the Format of the document. In case there is any mistake, they will just tell about that particular thing. After fixing that issue, they will find another mistake and again ask you to fix. The mistakes would have never occurred in the first place if they clearly told us what they needed with the Sample Documents. They accept documents only from 10:00 am to 04:00 pm, just a 6-hour window including lunch. So that even if you miss to submit document for a day, they will charge you more. That too, they will inform wrong timings initially. They need the Physical Document delivered at their office. I cannot just count all the nuisance they create and all the trouble they will cause. Never Ever Use them. Use another shipping line even if the cost is 25-30% higher. Such Companies should die,

The Jamaican office is the worst: they will take your money pretend they didn’t, won’t answer the phone won’t respond to emails won’t have a clue what they or their colleagues are doing. It’s bad find an alternative if shipping to Jamaica

Service catastrophique!!!!! La meilleure façon de perdre vos clients, est de collaborer avec cette entreprise complétement dépassée autant au niveau de l'organisation qu'au niveau du service. A fuire....

My car was shipped from Florida to North Africa. I chose to send my car by itself in a container. However, when it arrived to North Africa and the container was opened, customs found out that the car had no blocks against the tires and the belts tying it up at the sides were barely good for motorcycles (that's what the customs agent told me). This unprofessionalism ended up causing the belts to break and my car to move around and hit the right side (above the rear tire). CMA CGM acknowledged receipt of my claim (with pictures as proof); then decided to ignore me completely until this moment. I fixed my car with my money and didn't get a penny from CMA CGM. STAY AWAY FROM IT!!!

This is the Worst Shipping Line Ever!!!! This shipping line has consistently demonstrated a lack of professionalism and courtesy. All operations seem to be managed from India by people who don't care about customers. They held your containers hostage to charge more demurrage. CMA-CGM has been unresponsive to emails and has not provided a comprehensive list of "missing" documents to resolve the situation. When you send what they ask for, they say it is not valid or make up some other excuse. Every few days, they require new documentation rather than providing a clear, comprehensive list of their requirements. DO NOT DO BUSINESS WITH THEM!!!!

I’m waiting for my car from Canada to Conakry 5 months. Usually it takes 45 days with other companies. 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿