Clyde's Leather Company®Reviews of clydesleathercompany.com

Ordered their product and never received it. Contacted customer service several times, given an invalid tracking number every time. They no longer responded, Not recommended.

I believe if you had a Black, Dark Brown, or dark Grey leather.. this might work for you. I have a Tan sofa and the closest tan was too orange to use on it. Advertised at $29.95 plus shipping and guaranteed delivery with 25% off...I never got the 25% off and total cost was over $43.00... Threw it in the trash. Wrong color.. what good is that...

I used this product on all of my expensive leather things that I use for horse shows (bridle, reins, saddle, stirrup leathers). I have used my things about 3 times and they now look terrible! It has made my gear look old and worn. Clyde’s gave me a $25nzd refund, however the damage their product has caused is extensive and worth much much more than $25nzd to fix!

These guys are clueless. I bought light grey, and they sent me beige. Initially they argued that it was grey. They eventually told me to mix it myself, then sent me half the quantity I paid for of white and black! At this point, it's just unused junk in my garage :(

I tred to order products from this company but items appeared on the account -shipping ins that l had not requested ,Impossible to amend order.Company said they cleared my acct but took no action Totally dishonest -care if you chose to deal with them

This company is an absolute scam. I ordered the leather recolouring balm and noticed after the order had gone through that shipping protection had been added at an extra cost despite me unticking that option. I asked for this to be changed and was told they couldn't refund part of an order but I could cancel the whole order and repurchase. I asked for this to be done and was told a manager would contact me to cancel the order. The next day I got a notification stating that the order had been shipped despite asking for it to be cancelled. When I queried this it took another day to get past their frustrating customer service bot to who I can only assume is the only actual customer service human, Tina Phillips, as she is mentioned in several other reviews here. I was told that the only option would be to pay for international postage to return it, after which they would issue a refund. From the poor grammar displayed in communication and the fact that the email signature block said they had a higher Trustpilot score than they do, I have serious doubts this is a legitimate business and not just drop shipped crap from China. This company is a SCAM, DO NOT BUY FROM HERE.

No stars for service and website. Unknown what product quality will be (I suspect good). Bought a kit I picked what I thought was White on their colour chart but was a greyish called Taupe. Also bought a couple of other things. After 10 frustrating emails and getting the same reply over and over, i still cannot exchange the colour unless I pay an additional $60 or so. Weird and ultra confusing discount and cash-back system. Horrid communication in all. EDIT 10/02/25: eventually received email: "White on its way - no need to return anything" after I had posted the Taupe back at $26 postage. Will add stars once received and if product worth the hassle

Company agreed to a return then provide a broken link to print the return label. So many requests to sort it and even responses apologizing, but still not fixed. Worst customer service!