Clyde's Leather Company®Reviews of clydesleathercompany.com

This company is SCAM. Basically a Chinese company pretending to be American. No live customer service but AI, the ai tells you they are transferring to live agent and next they hang up saying no agent is available . They promise cancellation, refund, discount, deliver none of them. You get stuck with expensive products.

Never received the product. Customer service wouldn’t send it to me saying the order had been fulfilled. It went to the wrong address. Company wouldn’t work with me to fix the problem OR give me a refund.

Horrible company. Like many others here, I ordered a full kit and it took about a month to arrive. They made up some BS excuse and gave me 10% back as a credit, which was nice, but it took over a week after that for the product to arrive. When it did, it was the entirely wrong color despite me doing their "test" online. Not even slightly close. I reached out to them through their "easy returns" process, and it's anything but. Their AI assistant gave me some info, then it sent me to a real person who said the opposite. 4 days in and no return table was sent, they said for me to send it myself which would be $20 out of my own pocket for a kit that cost $120 so, that's insane. Especially considering how long it took to get to me, and the fact that it's wrong. There's been no resolution, no mention of any sort of return tag so that even if I DID send it back, it doesn't have an order number or return ID or anything, it just says "return processing". 5 attempts to email, a chat with their AI on their website who just directed me to the same "help" email that hasn't responded to anything. Either this company is a scam or it's being run by people who don't know how to do customer service because it's horrible. Now, not only am I out $100, but the tan leather in my car is still not fixed, now has a patch of the wrong dye on it, and will cost me hundreds to have it professionally done to fix what I was attempting to fix and then this mess on top of it. Avoid this company and this product at all costs. Maybe it works, if it's the right color, but if you have any issues forget about it because they will just ignore you until you're outside of the return window.

This company is absolute garbage. Ordered the full kit over 2 weeks ago with 3 day shipping. Still no tracking info or anything. Contacted the company 4 days ago to cancel my order. Still is not cancelled. I guess I will just have to dispute the charges.

Bought leather repair kit following IG ad and paid for faster shipping. Weeks go by with nothing. Reached out and was given excuses and promised a refund, which never came. Had to dispute the charge with my credit card co.

Slow shipment, ordered grey balm, was labeled correctly but it wasn’t grey. It was some odd tan color. Sent an email, no response and no resolution. Terrible experience

Horrible customer service!!! Ridiculous and Incompetent AI chat system. I ordered their leather conditioner, but instead I received the leather re-coloring balm. I immediately went on line to the AI chat system and told them of the problem. They said they would email a shipping label so I could return the wrong item and they would replace it with what I had actually ordered. That was May 23, it’s now June 2 and I’m still waiting for the shipping label after many repeated chats asking for the shipping label. I sent an email to the customer service, still no response! I ordered from this company because of their supposed great customer service reviews, WHAT A JOKE, the good reviews must be fake! VERY UNPROFESSIONAL company. I now have a product that I didn’t order and didn’t receive the leather conditioner that I did order! Would NEVER order anything from this company ever again!!! If I could give less than a 1 star review, I would!!!

I placed an order on May 12th and was immediately charged. I chased up the order after a silence on May 19th (supposedly 3 days shipping) to discover that the standard black restoration kit is out of stock until September 1st. I have had several email interactions with AI bots and two people who claimed to be human. All I want is my money back but I have a whole collection of apologies and lies and excuses. Very unprofessional! Disappointed and Frustrated.