Clyde's Leather Company®Reviews of clydesleathercompany.com

I have no idea if their products work as I never received my order. Their shipping is terrible. Never updated, never delivered, and despite being messaged that I would be contacted about the non-delivery of my order/refund, no contact has been made. Avoid the hassle and buy somewhere with effective shipping

This company used to be legit but now seems to no longer legitimate. I placed an order on 6/21/26 and the order should have been delivered 3 days after the order. I have over 10 emails back and forth as well as several chats through the website trying to get an update on the shipping. Only a couple of times did I get what I THINK is a human, her name is Tina, other than that it's all AI. You can't even call into the company to speak to a human. After threatening to cancel the order I got a shipping notification from a company called GOFO, when I tracked the package it just stated that the shipping label was created on 7/29/26 and that was the only status changed. I reached out to the company AGAIN to ask if the product was actually shipped then I almost instantly got an email stating it was delivered to my front door. You guessed it, no package. No package at any of my doors (you also have to have a gate code to enter the property), no package at the gate or in the mailbox. The tracking online never showed product leaving the warehouse or other status updates. When I reached out to the website chat it told me the "Good news" was that I have shipping protection and they will file a report on my behalf, I do NOT have shipping protection! I have filed a claim with my CC company. This company is (now) a total fraud, and after looking at reviews from other buyers I am sadly not alone in this experience.

So a heads up for people wanting to purchase from Clyde’s. I purchased and paid for an order but a number of the items offered as part of the order didn’t get added. I brought this to their attention and they cancelled the order. I ordered again. A month goes by and I ask them what’s up on the order. They say they will escalate the issue. Finally I get notice that the order has shipped from China which is pretty common for many companies. The next day I get an email notice that Clydes has cancelled the order because they are concerned that I might give them a negative rating due to all the issues. I asked them why they cancelled an order that they finally shipped. No answer. Just thought you should know. I wouldn’t have given them a negative review but after paying them not once but twice and never getting the product I asked for well I guess you know why I have shared this review.

Fake company charged my card almost month ago no product received even though it said 3 days shipping. No update from company, phone number to text to inquire about order is not valid this company is a fake and is committing fraud. DO not send money or order from them.

This company is a nightmare to deal with. I ordered product June 27th for 3 day delivery. It is now July 22nd and I have no product, even though they processed my credit card payment immediately. Order# 121096. 5 "chats" with their bot rendered 3 escalations for expediting my order. Nothing. 3 phone calls to 434-338-7388 and was hung up on at transfer all 3 times. I'm thinking this company is a scam. Don't buy anything from them

I ordered and paid for my products on July 1 and still have not received.. I am getting the runaround BIG time. I truly hope this is worth the time. 😮‍💨

Forget these guys. Their customer service is terrible. They take orders that they know they can't fill and then leave customers hanging. We'll be shipping in 5-7 days they say...repeatedly. For those who get an order, maybe things are fine but a large percentage of customers get nothing, meanwhile on their website they are misleading about reviews. Again, forget these guys.

Unfortunately, it took me canceling my order after 10 days of silence before anyone from Clyde’s contacted me personally. During that time, I repeatedly attempted to get an update on my order. The phone number listed by your company provides no meaningful option to speak with a live representative, only an automated text service. I used that service multiple times, emailed your company, and still received no explanation until after I canceled the order. This is particularly disappointing because this is not my first experience with Clyde’s. It is my second attempt to purchase your products, and on both occasions my order remained unfulfilled for an extended period without proactive communication. In both cases, I was left wondering whether my order had simply been forgotten. Had I been informed from the beginning that the Smoke Brown Recoloring Balm was backordered, I could have made an informed decision to wait or purchase elsewhere. Instead, I was repeatedly told my order was simply “processing,” only to learn after canceling that the product was actually out of stock. While I appreciate the offer of a 10% discount, it does not address the underlying issue. The problem was never the price—it was the lack of communication, the inability to reach a live customer service representative, and the repeated failure to fulfill an order in a reasonable timeframe. I had hoped to use Clyde’s products to restore the leather seats in my Cadillac, but after two unsuccessful attempts to receive products I paid for, I no longer have confidence in placing another order. Please proceed with canceling my order and issuing a full refund. I also hope my experience is shared with management so they understand how a lack of communication can cost a company repeat customers.