Clutch ChairzReviews of clutchchairs.com

I purchased a chair from Clutch's website as a Christmas gift. The order arrived within a week's time. However, the wrong chair was shipped. I contacted Clutch via email as soon as I opened the box. I never received a response. I sent a second message via the website. A few more days go by and still no response. I sent a message via PayPal, yet, still no response from Clutch. I requested a refund via PayPal. The request was approved by the seller once I ship the chair back. It cost over $150 dollars to ship the chair. Basically, to correct their mistake. This has to be one of the worse examples of customer service.

Poor customer service, we have had the chair for 11 months now and already the seams have started to split.I contacted customer service three weeks ago and still no reply.

No suport after 1 month still no repely

Well, 0 support feels like a scam. That is to start with bad chair with weak parts will break for sure I guess the just hope out of warrenty. My next step is a lawery to get my money back or one time a working chair. And one start is even to much for them

Babied my chair since new. My chair frame ended up breaking due to a manufacturing defect (I am well within the weight limit, and my chair has never been dropped). They clearly could not care less about their consumers once they have your money… I have been waiting for months now for a support response despite countless contact methods. My chair is still broken. BUYER BEWARE.

does anyone know where to call to report this company? I live in canada if anyone knows please let me know, this company just took the money and keep avoiding calls and emails.

So I have had a Clutch Chair for 2.5 years. Then it broke. Tried to email their company for warranty replacement, and after several attempts with no response I just went ahead and bought the replacement. They printed the shipping label and have set on that for 4+ days with no actual shipment to me. The chairs may be good, but if you have to deal with the company after that, they have horrible customer service. Their BBB score is CRAP

Build quality is very bad for a €400 chair. Tilt mechanism barely last 6 month before welds begin to warp and need replaced. You get full warranty but good luck getting in touch with customer service to actually get the parts you need. Took me 4 month to get a reply and that is only after threatening them with charge back through my credit card.