ClutchReviews of clutch.co

I strongly advise everyone to be very careful before paying this company. I paid for their Verified badge subscription for my business, but the badge was never issued. After taking my money, their communication became extremely slow, and they stopped replying properly to my emails. I also requested a refund, and they did not respond. On top of that, they did not even provide an invoice for the payment. In my experience, this service was not delivered as promised, and the lack of transparency and support is completely unacceptable. Based on how this was handled, I consider this a serious warning sign and I recommend that other businesses think twice before paying them. Be very careful before sending them any money.

It is becoming increasingly clear that Clutch’s review process cannot be considered credible if genuine customer experiences are filtered out simply because they are not positive. A review platform that selectively publishes feedback is not a reliable source for evaluating service providers.   My review of my own experience with "Oma asiakaspalvelu" company was factual, relevant, and important for anyone considering working with or purchasing services from this company. Not all experiences are good — and a trustworthy review platform must reflect that reality.   Since Clutch has chosen to hide authentic feedback, I will share my experience regarding Clutch’s reliability as a review provider on platforms such as Google and Trustpilot. Users deserve to know that Clutch review service is not transparent, so don' trust it.You will not get the whole picture! Background (short version) The company “Own Customer services” = Oma asiakaspalvelu, claims to provide high‑quality customer service. In reality, they were looking for another company to do the work for them — which is how my company came into contact with “Own Customer services.” To make a long story short: "Own customer services" are trying to find a multilingual expert who can work around the clock but is expected to accept an entry‑level or actually very much lower profit margin. When reputable companies decline to work with “Own Customerservices”, as I did, they simply cannot deliver the high‑quality service they claim to offer. The truth is that no serious company should hire this type of “customer service provider.” They will never attract competent workers under these conditions — and ultimately, it is the end customer who suffers. If a company wants to avoid problems by outsourcing to a so‑called “problem solver,” they must also understand that real competence comes at a cost. As a conscientious business owner, I felt compelled to disseminate this information to other organizations seeking high-quality services. The information Clutch apparently considered unimportant for potential buyers to know before choosing this company as their “customer service provider.” I believe it is not only important — it is essential I read another assessment of Clutch that provided comprehensive details. It appears that companies have the option to acquire curated reviews. I am referring to a copy of an email that another company received from Clutch and shared here. It is just proof of that Clutch appears to be a bigg scam as reliable service provide. Attached is an email from Clutch to another organization. Read "personalized review collection" . ""Do you require expedited handling? We offer paid packages that provide priority review processing and premium customer support, including personalized review collection and updates. Please let us know if you are interested in this option." LOL, seriously??? After this, I believe that every good review of this company has to be just fake. Some more reviews from Trustpilot I did find about Clutch. No smoke with out fire! Everyone have had similar experiences. You can read it yourself on Trustpilot. I use these just as proof that you don't make a mistake trusting this company's reviews and my own experience is very real. Other reviewers on Trustpilot are saying the same thing about Clutch. Read some of them here and keep reading more of just "one ⭐️" reviews on Trustpilot. I really hope that Clutch won't come up with any excuses behind their fake platform and reviews. "Verified reviews are all fake… Verified reviews are nearly all fake and bought. Do not trust businesses who have good reviews on Clutch. We got scammed by a business with over 100 5 star reveiws" "BEWARE BEWARE, THIS IS A FAKE REVIEW SITE, THEY CONSTANTLY POST THE SAME REVIEW OVER AND OVER AGAIN...JUST SCROOL ...IT IS REMARKABLE THAT THEY WOULD TRY TO DECIVE PEOPLE, NOTHING IS VERIFIED ...ANY COMPANY OR AGENCY CAN CONSTANTLY ADD FAKE REVIEWS , AGAIN, BEWARE!"

Absolutely terrible experience, I rejoined their Beta program to generate leads and not only was the customer support and service terrible, the lead quality was garbage. I asked for phone numbers from the leads the sales agent refused to provide that and I asked for leads that were US based and they kept giving me India, Dubai, etc. I spent over $2,000 and didn't get even a single phone call out of it. Complete waste of time and money.

Hello everyone, I received this message from Clutch team. Is this normal? Are they holding the reviews until they get paid? also their paid leads and placement program was a scam I had to change the credit card to stop the service. Thanks! "Given the temporary processing delay, we cannot provide an exact timeframe for when your review will be processed. However, I can confirm that we have received your client’s review submissions from all three clients. You will receive an email notification once a new review is published to your profile." "Do you require expedited handling? We offer paid packages that provide priority review processing and premium customer support, including personalized review collection and updates. Please let us know if you are interested in this option."

I wrote a review about an agency I work with on Clutch and received an email saying it had been received and would be reviewed for editorial standards. It's now 9 days later and I haven't heard anything and my review hasn't been published. Their support team did not personally respond to my inquiry and instead sent me a form email that didn't apply to my circumstance. I have since logged into their portal and cannot find the review that I wrote. The agency I wrote it for said that they've had this happen with other clients. So Clutch seems to have a buggy system that prevents it's main use case -- writing reviews for agencies -- from being realized. If I were an agency, I would never purchase this tool because it's reliable and can be frustrating for clients who take the time to write a review for them and have it completely disappear into the nether.

Clutch.co provides no clear in-dashboard cancellation; the path is effectively hidden. Before auto-renewal, I received no timely notice. A charge was scheduled, but I had unlinked my card in advance, so no actual debit occurred. This falls short of Washington, DC requirements for annual auto-renewals (advance notice with a clear cancellation route) and the federal ROSCA standard for simple cancellation mechanisms. Please cancel the renewal/invoice, confirm my subscription is disabled, and make online cancellation obvious.

Absolute scum. We spent pretty big budget for around 4 - 5 month. All that we get - spam. Zero leads, absolutely nothing. After raising our concerns we been threaten that if we will broke agreement to pay for 1 year - our profile will be deactivated.

I paid for a Verified profile - I got this email reply: "Congrats! BrainSource Network - a Recruitment Marketplace is now officially Clutch Unable to Compute, joining an exclusive group of trusted B2B service providers with:" I wrote them two email by now, reply is non-existent. Also, I just got a new marketing team and they've done a campaign to ask clients to review us. We get reviews that "need to be verified" - so we get a message from Clutch to verify the reviews - but we get ZERO information about who left the review. We just have to "guess", as this is something they think we can do. Takes days to reply to our messages.